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Kaiser Permanente Careers

Communication & Public Affairs

Drive Our Reputation

We need our brand to stand out from the crowd, and our communications gurus make this possible. They are geniuses behind the bold, positive, and unique Kaiser Permanente brand. We need to add more outstanding public affairs experts to our exciting team to unleash their creativity and ensure our company's reputation accurately reflects the outstanding work we do.

Area Public Affairs Director, San Francisco

Location: San Francisco, CA Additional Locations:
Job Number: 829273 Date posted: 10/01/2019

As a member of the Area leadership team, analyzes, develops and implements strategy and policy for community benefit, community and government relations and communication to support Kaiser Permanente strategic goals.  Serves as Kaiser Permanente's key Public Affairs leader in Area.

Essential Responsibilities:

  • With accountability to VP of Communications and the VP of External & Community Affairs, responsible for Area implementation of region-wide public affairs programs, as well as development and implementation of local programs that promote and protect KP's brand.

  • Supports Area and regional business plan objectives by creating open communication and favorable partnerships with local community leaders and organizations.

  • Works with regional media relations team to support the brand and overall communication goals.

  • Leads situation and crisis management teams.

  • In partnership with Area leaders, participates in the development, preparation and implementation of annual Area goals.

  • Responsible for communicating organizational messages to key audiences.

  • Works with regional community and government relations (CGR) to implement the CGR strategy, including coordination of communication with policymakers and providing input on KP legislative and policy positions.

  • Collaborate with regional community benefit (CB) team to provide input and ensure that there is consistent local implementation of region-wide CB programs.

  • Works with public relations (PR), CGR, CB and communication teams to ensure that there are consistent and integrated communication practices and strategies.

  • Provides Area leaders with public affairs counsel.

  • Works with local sales and account management and marketing teams to develop community outreach strategy that supports Kaiser Permanente's member growth and retention efforts.

  • Serves on Area leadership team by bringing external community perspective into management and operational decision-making.

  • Works with Area Manager and Regional V.P.'s to develop priorities for Area public affairs staff and to direct Area staff activities.

  • Provides Area leaders with executive communication support necessary to implement brand and reputation goals.

  • Participates in region-wide public affairs directorship activities, including but not limited to, planning and sponsorship of initiatives, leadership of cross-functional and cross-entity teams.

  • Kaiser Permanente conducts compensation reviews of positions on a routine basis.  At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status.  Such changes are generally implemented only after notice is given to affected employees.

  • Basic Qualifications:


  • Minimum ten (10) years of experience in public relations (or related area) and management in a health care environment or large, complex organization

  • Education

  • Bachelor's degree in public health, public relations/communications, political science, government, English or journalism or related field OR four (4) years' experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

  • License, Certification, Registration

  • N/A


    Additional Requirements:

  • Excellent verbal and written communication skills and presentation skills.

  • Negotiation and conflict resolution, leadership, critical thinking, influencing, problem solving and analytical skills.

  • Demonstrated ability to build consensus on strategies and messages among peers and across different reporting structures.

  • Works with executive teams and multi-disciplinary groups.

  • Understanding of health care delivery systems, legislative process, public relations, community health, and community relations.

  • Working knowledge of finance and budget management.

  • Must be able to work in a Labor/Management Partnership environment.


    Preferred Qualifications:

  • Experience in management. 

  • Master's degree preferred.
  • Primary Location: California,San Francisco,San Francisco 601 Van Ness Occ Med 601 Van Ness Av Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: External Affairs / Relations Department: Public Affairs Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Communications Careers

    Careers In Communications

    Communications combines numerous interrelated departments dedicated to advancing the Kaiser Permanente mission, promoting and protecting the Kaiser Permanente brand, and supporting the success of its strategy, including Corporate Communications, Issues and Brand Management, Public Relations, Media and Stakeholder Relations, Public Affairs, and more — both internally and externally.

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