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Lead Communications Public Affairs (Baldwin Park)

Primary Location Baldwin Park, California Job Number 1130289 Date posted 11/11/2022
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The Lead Communcations Public Affairs position will be situated within a Kaiser Permanente facility as part of the on-site local area Public Affairs department. This position will report directly to a Sr. Director of Public Affairs and Brand Communications and support communications in furtherance of the organization’s strategic imperatives. The successful candidate will have expertise developing content for multiple internal channels – including newsletters, digital properties, flyers, etc. which may be leveraged by the regional media and government and community relations hubs. The Communications Consultant V will serve as a leader on their team will have experience interacting with executives and other senior leadership; this role provides back-up for the Sr. Director as needed. They will lead the development and implementation of strategic communications plans for projects, campaigns, and initiatives. As an arm of the regional department of Integrated Brand Communications, this position is part of the “go to” team for innovative, creative, and compelling communications along with effective and strategic counsel.

Job Summary:

This individual contributor is primarily responsible for leading the development of strategic communication plans and leading the implementation of communication efforts. This position leads communications and manages complex projects or project components.

Essential Responsibilities:

  • Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and develop weaknesses; and adapting to and learning from change, difficulties, and feedback.

  • Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and evaluating recommendations made by others.

  • Leads the implementation of communication efforts by consulting with stakeholders on change management and implementation strategies; assessing effectiveness of communications and making modifications as necessary; monitoring key performance indicators and ongoing effectiveness of communications; ensuring communication plans are implemented on time, on budget, and within agreed upon specifications; and performing strategic issue management on a 24-hour/on-call basis as needed.

  • Leads communication activities by providing support to internal and/or external stakeholders; managing and maintaining vendor relationships; defining and communicating the KP brand to ensure positive reputation and recognition; ensuring communications align with KP standards; and ensuring communication activities and performance metrics are documented and tracked.

  • Leads communications by writing, editing, and producing complex content for KP communications programs and projects; proofreading and coordinating production of communications materials; ensuring final placement and distribution of materials; updating content on client-specific and internal/external channels; and ensuring content is consistent with the Kaiser Permanente brand and editorial guidelines in terms of tone, manner, and messaging.

  • Leads the development of strategic communication plans by consulting with clients and stakeholders to identify business objectives, key performance indicators, and communication requirements; gathering and analyzing data and information; obtaining input and resources to fulfill communication plan objectives; ensuring plans are aligned with the organizational strategy; managing project schedules; providing input into budget; identifying and leveraging appropriate audiences and channels; influencing stakeholders on strategic direction, and providing strategic support on a variety of organizational initiatives.

  • Manages complex projects or project components by coordinating stakeholder contacts; assembling team based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; and coordinating project schedules and resource forecasts.

Minimum Qualifications:

  • Minimum three (3) years experience in a leadership role with or without direct reports.

  • Bachelors degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field and Minimum eight (8) years experience in communications, writing, marketing, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.

  • N/A

Preferred Qualifications:

  • One (1) year experience managing operational or project budgets.
  • Four (4) years professional experience in the development of digital or multi-media content.
  • Two (2) years in health care or another heavily regulated industry (e.g., Banking).
  • Three (3) years experience working in an organization with union represented employees.
  • Four (4) years professional experience in community management and the development of social media content.
  • Four (4) years project management experience.
  • Three (3) years experience in change management or communications support.
  • Three (3) years experience working in a matrixed organization.
  • Masters degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field.
Primary Location: California,Baldwin Park,Baldwin Park Medical Offices Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee Job Level: Individual Contributor Specialty: Communication Professional Department: Baldwin Park MOB - Rgnl PA-Service Areas - 0808 Travel: Yes, 25 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.