Area Vice President, National Accounts - East Team

Responsible for the direction and continuous improvement of the Account Management team, ensuring the achievement of financially sustainable membership growth, retention and revenue goals while providing the highest levels of customer satisfaction. Provide leadership, strategic direction and oversight of their respective market segment, including the development and execution of retention, marketing and growth strategies. This position also has responsibility for supporting the companys local presence and strategy by becoming involved with key organization, committees, and influences within the area of responsibility. Coach and develop the Account Management team in developing and executing against defined metrics regarding account management plans, in-group growth and retention, and monitoring of key business performance metrics to drive business results.

• Leads the team to execute established strategy.


• Provides direction and hold staff accountable for book of business membership and margin targets.


• Identifies resources needed for the team to achieve organizational performance goals.


• Uses consistent enterprise-wide practices to hire the right people and provide consistent orientation.


• Creates and models a coaching culture that supports continuous growth and development at all levels.


• Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives.


• Coaches and develop staff using enterprise models and tools that enables continuous growth and development.


• Evaluates and provide substantial performance review input on all staff in the office.


• Effectively leverage KPs Manager Coaching Program to support team development and excellence.


• Leads and manages the ongoing effort to educate, inform and influence operations leadership about the marketplace and what Kaiser Permanente must do to be successful.


• Develops strategic partnerships to continuously improve our business relationships with our customers to optimize the growth potential in each account.


• Influences peers and decisions makers from other business lines to enhance processes and systems to meet customer needs.


• Provides overall direction and coordination of support resources for all Account Management housed and working in their geographic area/line of business responsibility and in concert with all regions where appropriate.


• Anticipates key business, marketplace and competitor dynamics and develops and implements strategies that ensure growth and mitigate adverse risk.


• Work closely with/drive cross-functional teams/initiatives across organization supporting unique LOB(s) strategic needs to insure business needs addressed and operational efficiency/effectiveness.


• Establishes and maintains relationships with key local influencers, consultants, brokers, decision makers, and community groups that will further the local presence strategy for Kaiser Permanente.


• Proposes and executes policies and programs to achieve maximum membership potential for Kaisers products and/or services.


• Leads the optimization and collaboration in the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account.


• Oversee, develop and implement strategic action plans to achieve forecast for each market segment.


• Accountable for ensuring budget for department/team stays allocated budget/costs targets.


• Assists in the development, population, and maintenance of program and/or region-wide relevant data and information, including competitive data, LOB financials, and ad hoc reporting.


• Continuously improve tools, technology, and processes to optimize effectiveness.