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Consulting Services & Project/Program Management (Non-IT)

Driving Care Initiatives

From designing and leading complex programs to analyzing and translating business capabilities into powerful solutions, your expertise helps shape the future of health care.

Consultant, Customer Analytics

Location: Atlanta, GA Job Number: 904776 Date posted: 09/15/2020

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Actively participates in a range of management, management consulting and analytic support for customer specific data analysis and reporting. Provides analytical/strategic thinking and leadership skills that support account management, underwriting, brokers/consultants and/or groups in making strategic data related decisions. Designs and executes on complex analytic projects that involve analysis for group related issues across disciplines and functional areas; makes recommendations to KP leadership; creates analysis that inform critical strategic issues; and contributes to problem solving, process design and analytical report development.

Essential Responsibilities:

  • Collaborates as subject matter expert, with project management team in assessing project status, as well as, developing and executing strategies to resolve and/or mitigate risks to meeting deadlines.

  • Evaluates and assesses, current to future state needs of the health plan's analytic and reporting tool. Provides leadership with feedback and recommendations for solutions and/or enhancements when appropriate.

  • Coordinates and manages all aspects of application testing, and is point of contact for problem resolution.

  • Develops project proposals, recommendations, implementation plans, communication packages, performance measurement tools, and training materials related to assigned projects.

  • Conducts quantitative and qualitative analyses on a broad array of issues across disciplines, projects and functional areas.

  • Formulates specific implementation plans and evaluates the effectiveness of actions/programs implemented.

  • Recommends suggested action steps based on the analysis of the results.

  • Provides analytic and reporting support to both technical and non-technical internal and external users.

  • Basic Qualifications:


  • Minimum eight (8) years proven experience in healthcare data analytics, health underwriting and/or healthcare reimbursement.

  • Minimum three (3) years proven experience as consultant, project coordinator or in a multi-person leadership role.

  • Education

  • Bachelor's degree in business, public health or related field OR four (4) years of experience in a directly related field.

  • High School Diploma or General Education Diploma (GED) required.

  • License, Certification, Registration

  • N/A.

  • Additional Requirements:

  • Proficiency with the Office Suite, especially Excel.

  • Extensive experience working with healthcare claims data.

  • Experience in SQL programming.

  • Healthcare industry knowledge.

  • Strong analytical, verbal and communication skills, public speaking for internal and external presentations required.

  • Ability to learn and apply thorough understanding of a large complex organization and its customers.

  • Knowledge of data systems flow and differences to business process that affect solution management.

  • Knowledge of healthcare industry practices.

  • Must have experience working with relationship database management systems such as Access, SQL Server, Oracle and/or other like systems, as well as, the ability to manipulate and generate reports.

  • Preferred Qualifications:

  • Broker/consultant engagement experience preferred.

  • Development of benefit plan design and pricing strategies preferred.

  • Master's degree preferred.
  • Primary Location: Georgia,Atlanta,Regional Office - 9 Piedmont 9 Piedmont Center 34 Additional Locations: Atlanta Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Consulting Services / Project/Program Management (Non IT) Department: Actuarial Services Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    Learn About Consulting Services & Project/program Management (non-it) Careers

    Consulting Services & Project/program Management (non-it) Careers

    These careers consist of Program and Project Managers, Business Consultants, Business Analysts, and Data Analysts who all work together to effect positive organizational change from the inside out.

    Join our talented team and make a difference through performing business analysis, developing business cases, providing client support during system development and implementation, managing projects, or by leading complex programs with multiple work streams.

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