Coordinator, Medication Safety
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Coordinates and supports the pharmacy departments patient safety and quality agenda to ensure safe, effective, and consistently high-quality care throughout the department, as well as working in collaboration with external departments on medication related safety and quality issues. Has responsibility for the pharmacy departments medication and patient safety activities and provides guidance to others within and outside the department on methods to reduce medication-related adverse events. This position is responsible for safety assessments, error analysis and follow-up, coordinating the activities of the Pharmacy Medication Safety and Quality Workgroups, providing departmental education related to quality and patient safety, consulting with management and staff, and partnering with other health professionals in the region to improve quality of care and patient safety.
- Patient Safety/Quality Improvement Activities:
- Identify and prioritize opportunity areas for improving medication safety for all practice settings involved in the medication use process.
- Implement standardized processes for achieving quality goals and improving medication safety.
- Develop criteria for and documentation of actions/changes taken/implemented to improve medication safety. This includes plans for follow up audits with documentation to ensure changes implemented have the desired positive outcome, improve medication safety and quality, and that the implemented changes are being sustained.
- Engage staff and managers in creating a culture to maintain and continually improve medication safety.
- Create and support a Just Culture environment.
- Demonstrate familiarity with the Medication Safety Improvement Strategies from the Institute of Medicine (IOM), the Institute of Safe Medication Practices (ISMP) and guidelines from the Institute for Healthcare Improvement (IHI).
- Emphasize the use of a medication safety reporting system (errors and close calls) as an opportunity for improvement (rather than a punitive measure).
- Monitor and track close call and error reporting (for all areas in the med use process, not just pharmacy), to identify trends and opportunities for improvement.
- Identify system-based causes for close calls and errors, and recommend/implement high leverage error reduction strategies, including potential system changes.
- Develop strategies to enhance staff support and participation in medication safety quality improvements.
- Improve the competency of staff to participate and provide excellent customer service in a medication safety focused culture.
- Demonstrate knowledge of Root Cause Analysis, Gap Analysis, Failure Mode and Effects Analysis, and other techniques as appropriate in investigating medication safety issues.
- Support creation and review of policies and protocols pertaining to medication safety.
- Leadership Activities:
- Collaborate with regional leaders and groups engaged in the medication use process (ex. physician, nursing, and risk management).
- Influence priorities and processes to support a high-quality medication system and program.
- Implement medication safety best practices.
- Influence organization mission and goals to improve medication safety.
- Engage others in the shift toward creating a medication safety focused culture.
- Integrate and synthesize evidence - conceptual, strategic, and factual information to anticipate behaviors and outcomes; adapt approaches to support improvement and change.
- Understand and integrate organizational culture while carrying out responsibilities.
- Serve as a member of all relevant administrative and executive committees within the region whose scope is the oversight of aspects of the medication use process.
- Serve as the pharmacy tri-chair of the regional medication safety committee.
- Generate widespread regional support for medication safety quality improvement.
- Serve as an educational resource for pharmacy medication related issues.
- Communicate collated and trended med error data regularly with pharmacy and regional leadership, including at the regional medication safety committee.
- Serve as the liaison to the national pharmacy quality and medication safety infrastructure, with implementation in the region for all identified work from the national team.
- Collaboration/Communication Activities:
- Facilitate educational opportunities and changes in policies and procedures implemented to improve medication safety.
- Collaborate with staff and managers of pharmacy and patient care areas involved in medication use.
- Minimum two (2) years of experience in pharmacy quality improvement (QIP), quality assurance (QA) or medication safety role.
- Minimum three (3) years of contemporary pharmacy practice.
- Graduation from an accredited College of Pharmacy.
- Pharmacist License (Georgia) within 3 months of hire
- Practice experience in an integrated healthcare system.
- Demonstrated proficiency in development and ongoing quality improvement (QI) of pharmacy practice.
- Demonstrated effectiveness in handling multiple/simultaneous deadlines, variable hours and locations; outstanding interpersonal skills, including the ability to lead by influence.
- Knowledge of legal and regulatory requirements for all venues of operation in the region, including sound understanding of the GA board of pharmacy rules/regulations.
- PharmD preferred.
- Certified Professional In-Patient Safety (CPPS) preferred.
- PGY2 residency in medication safety preferred.