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Kaiser Permanente Careers

Quality Assurance, UR & Case Management

Passion + Vision + Integrity = Excellence

Ensure consistency and the highest ethical standards across our entire organization. Our quality assurance team drives ongoing improvement by fostering an environment of support, providing technical and specialized consultative services, and inspiring ongoing excellence.

Coordinator, Skilled Nursing Facility/Rehabilitation Care - Utilization Management - Atlanta

Location: Atlanta, GA Job Number: 907035 Date posted: 09/17/2020

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Responsible for carrying out medical necessity reviews on all designated inpatient admissions for Skilled Nursing and acute Rehabilitation, and day rehabilitation programs. The activities will include telephonic review for medical necessity of the designated services using established criteria and guidelines for admission, concurrent review and coordination of services. Eligibility and benefit reviews will be performed as necessary. Discharge planning, identification of patients for case management, quality improvement reviews, and communication with inpatient care coordinators, case managers, providers, Customer Service, Claims, Contracts and Benefits - Appeals, Risk Management are responsibilities of the position.

Essential Responsibilities:

  • Responsible for the day to day review activities as outlined above.

  • Utilizes established criteria to perform admission and concurrent review for all members requiring SNF/Rehab or day program services.

  • All reviews will be performed within the required timeframe and the outlined notification process of the results.

  • Refers all cases that do not meet established criteria to the appropriate review physician.

  • Performs benefit and eligibility reviews on referrals.

  • Provides investigation and preparation of cases requiring review of the Chief of QRM according to the established guidelines.

  • Understands the Complex Case Management Program and referral process; refers patients to the Complex Case Managers according to procedure.

  • Provide correspondence in accordance with policy and procedure for members with respect to referrals.

  • Interacts with vendors to ensure that resources are being utilized appropriately while maintaining quality outcomes.

  • Establishes and maintains contact with case manager regarding referrals and review status as appropriate.

  • Refers the patient to the social workers as appropriate.

  • Ensures that the appropriate level of care is being delivered in the most appropriate setting based on established criteria and guidelines.

  • Performs quality of care and service reviews using identified quality indicators.

  • Reviews the utilization reports with the Supervisor to assure appropriateness of reviews and makes adjustments based on findings.

  • Remains knowledgeable of contract benefits and current, relevant state and Federal regulations, criteria, documentation requirements and laws that affect managed care and case/utilization management.

  • Maintains effective interaction/communication with members of the medical staff, health care teams, intake coordinators, complex case managers, social workers, inpatient care coordinators, referral coordinators, Member Services, Claims, Contracts and Benefits-Appeals, Risk Management and Kaiser Permanente medical offices to facilitate the review process.

  • Builds effective working relationships with other department.

  • Under the guidance of the supervisor, participates in the maintenance of all QRM policies and procedures related to the Transitional Care Review Program.

  • Refers cases identified as risk management, peer review or quality issues to QAIR and Risk Management.

  • Document Review Activities according to documentation guidelines.

  • Issue letters of 'non - coverage' to members not meeting established medical necessity criteria.

  • Works cross-functionally with other departments in striving to meet organizational goals and objectives.

  • Participates in call rotation to support after hours and weekend requests for quality resource management services.

  • Achieves and maintains an understanding of relevant state and federal regulations, criteria, and documentation requirements and laws that affect managed care, home health and case/utilization management.

  • Knowledgeable and compliant with regional personnel policies and procedures.

  • Knowledgeable and compliant with QRM departmental and unit specific policies and procedures.

  • Participates in annual regional and departmental compliance training.

  • Knowledgeable and compliant with Principles of Responsibility.

  • Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures.

  • Responsible for assisting the Medical Office Administration, Customer Services and Provider Relations in investigating concerns and issues.

  • Access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform the job.

  • Demonstrates understanding of HIPAA privacy regulations by maintaining confidentiality of Protected Health Information (PHI).

  • Demonstrates doing the right thing and doing things the right way is an underlying premise in all work related activities and is able to identify location of copy of Principles of Responsibility.

  • Develops and maintains an awareness of how to report compliance issues and concerns. Identifies issues of wrong doing and promptly investigates and reports to immediate supervisor or Director of Regional Compliance. Assures an atmosphere and culture for staff to report issues of wrong doing.

  • Other duties as assigned.

  • Onsite reviews at facilities.
  • Basic Qualifications:
  • Minimum three (3) years of clinical nursing including one (1) year of experience in utilization review within the three (3) years.
  • Education
  • Graduate of accredited Nursing School.
  • License, Certification, Registration
  • Unrestricted current RN licensure in the state of Georgia.

  • Additional Requirements:
  • Working knowledge of all relevant federal, state, local and regulatory requirements, including Medicare.
  • Functional knowledge of computers.
  • Experience in ICD9/CPT4 coding.
  • Experience in rehabilitation or skilled nursing care preferred.
  • Experience with managed care or health care delivery systems.

  • Preferred Qualifications:
  • Minimum two (2) years of experience in utilization or case management, discharge planning and quality improvement in a managed care or health care setting preferred.
  • Bachelor's degree (B.S.) in nursing.

    Start time will vary but may start at 8am and end at 8pm 

    Primary Location: Georgia,Atlanta,Regional Office - 9 Piedmont Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 11:00 AM Working Hours End: 8:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: GUP|UFCW|Local 1996 Job Level: Entry Level Job Category: QA / UR / Case Management Department: Utilization Management Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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    As an organization, we are committed to delivering the same exemplary care no matter who you are, where you are, or what your needs. But how are those standards defined, measured, and assessed? That's where our quality assurance team comes in. Implementing the action plans and initiatives that will drive successful practices, you'll work across the organization to foster the necessary education, communication, and innovation that will enable us to operate as one KP — with our mission and goals in complete alignment.

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