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Kaiser Permanente Careers

The KP Digital experience is a people experience. The products and solutions we create impact Kaiser Permanente’s more than 12 million members and their families, all working toward total health. Our goal is simple — center on the everyday moments that matter for our members, care teams, brokers, and employees, and make them better with innovative digital products. KP Digital team members are agile and with sharp attention to detail, who apply creative, out-of-the-box thinking and active listening skills in collaboration with teammates and stakeholders like physicians, hospital leaders, health plan market leaders, and more. Join us for the opportunity to define what good looks like in digital health and make an impact along the way.

Success Profile

These are the traits of the most successful members of our digital team.

  • Adaptable
  • Collaborative
  • Open-minded
  • Positive
  • Problem-solver
  • Results-driven

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Transforming Health Care

Leading in a Crisis

Prat Vemana and his team had to respond quickly to execute and mobilize a strategy for the pandemic that would work across the company’s vast integrated health system.

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The Webcam Will See You Now

Telemedicine apps, invented for rural patients, have a critical new role during the coronavirus: keeping you and doctors at a safe distance.

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Innovation

We truly believe ideas can come from anyone and anywhere. If you are change-ready and change-driven, join an environment where innovation is both the standard and something we can all contribute to.

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Working Here

We work as one — to the power of 276,000. Every single member of our team is essential to our success. Together, we help deliver a healthier tomorrow while focusing on the wellness of our patients and our communities.

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Director, KP Digital Product Management

Location: Atlanta, GA Job Number: 964397 Date posted: 06/04/2021

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Description:

At KP Digital, we are shaping the future of healthcare. With our product and experience-first mindset, coupled with the right digital tools and platforms, we’re building a practice that is laser-focused on creating the best possible digital journey for our members, our care team, and any visitor who engages with KP’s Digital properties. From discovery to delivery, we pride ourselves on an end-to-end approach that is strategic, thoughtful, creative, and human-centered.



The Product Group Lead understands the holistic view of the business products and strategy and is responsible for owning the product roadmap, overseeing product discovery, and prioritization in a complex cross functional organization. This position leads a group of Product Managers.




Job Summary:


The Product Management job function focuses on delivering meaningful products and customer experiences that reduce friction, improve health outcomes, drive business value, and increase efficiency. The Product Management function drives product vision, strategy, metrics, roadmaps, and prioritized backlogs in service of creating valuable customer experiences (e.g., member, broker, physician, clinician, etc.). Working in a product model, product management is at the center of where customer, business, product, design, analytics, and engineering meet. It also partners closely with other functions such as compliance/regulatory, IT, regions, strategy, sales, training, operations, and administration.





Essential Responsibilities:



  • Serves as a facilitator not only within a squad but with various stakeholder groups within the organization.

  • Understands and helps coordinate inter-squad and external dependencies, as applicable.

  • Collaborates with operations teams and regions to support regional adoption; leads trainings to build readiness for Production Support and Operational Readiness teams.

  • Provides an end-to-end/holistic view of how specific business/clinical processes and internal system configurations impact that experience.


Basic Qualifications:
Experience


  • Minimum eight (8) years of relevant experience, including four (4) years of management experience.

Education

  • Bachelors degree in related field. High School Diploma or General Education Development (GED) required.
License, Certification, Registration
  • N/A
Additional Requirements:

  • Ability to handle ambiguity well, not always having clearly defined customer problems to solve and needing to identify these problems and objectives through product discovery.
  • Ability to navigate and self-serve in Adobe Analytics or a similar analytics tool.
  • Ability to develop solutions for complex problems even when all the necessary data is not readily available.
  • Experience creating product roadmaps from ideation to launch, defining product vision and go-to-market.
  • Experience working in a cross-functional, matrix environment at an enterprise-size company.
  • Experience working with agile teams, including familiarity with scrum ceremonies and agile best practices.
  • Experience participating in user research activities, performing product discovery, and building a vision for short-term and long-term product strategy.
  • Ability to navigate and self-serve in Adobe Analytics or a similar analytics tool.
  • Ability to use quantitative and qualitative feedback to form insights that drive actions.
  • Effective communication skills, from translating requirements to engineers to presenting a product pitch to C-level.
  • Knowledge of markets, competitive landscape, and related dynamics.
  • Ability to think creatively to solve problems with customer at the center.
  • Organizational and leadership abilities to manage, influence, negotiate and drive results.
  • Strong customer-facing communication skills and technical aptitude.
Preferred Qualifications:

  • Masters degree preferred.
  • Ten (10) or more years of relevant work experience.
  • Experience working in the health care industry.
  • Certified Scrum Product Owner (CSPO) preferred.
  • Pragmatic Product School, or similar Product Management Certification preferred.
Primary Location: Georgia,Atlanta,Pershing Point Plaza IT Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Director/Senior Director Department: KPIT ADMIN - KPD PROD MGMT - 9601 Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Perks & Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

  • Medical, Dental, & Vision Plans

  • Retirement Plans

  • Education & Tuition

  • Career Growth & Development

  • Vacation, Holiday, & Sick Leave

Our Culture

As a new organization, KP Digital will reinvent how we approach digital challenges — from the products we create to the way we work to the talent we hire. As part of this new team, you must be as knowledgeable as you are curious, willing to try new things, even if it means failing fast. We foster a culture of learning but leave your path up to you. In every opportunity we see growth, and in this growth you could see limitless opportunities.

Testimonials

Check out what some KP Digital team members are saying about their careers.

Faizan Javed
Faizan J. Data Science & Analytics Every day, I leverage technology to power digital transformation in health care and deliver meaningful and impactful experiences for our members. More importantly, I enjoy working with team members and leaders who are vested in your success at KP Digital!
Hyun Kim
Hyun K. Experience Designer I work with a highly collaborative and inclusive team of designers, researchers, product owners, and engineers. We’re committed to a design centric decision-making process and providing the best digital experiences we can.
Chethana Nagaraja
Chethana N. Consumer Experience Engineering KP Digital employees are assured of career growth through a wide spectrum of ongoing training opportunities that include essential soft skills as well as upcoming new technologies.
Shyam Madabos
Shyam M. Consumer Experience Engineering Working for KP Digital helped me realize my dream of impacting the community by applying a digital first mindset to the solutions we create. I am very fortunate to work with a high performing and passionate team committed to making things happen!

Digital Leadership

Companies need to work to adapt to crises instead of fighting against them, and they must use their digital strategy to innovate.

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