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Installation Consultant

Location: Atlanta, GA Additional Locations:
Job Number: 760699 Date posted: 01/07/2019
Description:

Oversees fully insured and self funded national group installation processes across multiple regions and multiple functional areas. Monitors installation activities for new and renewing national groups, and will actively manage tasks, processes and time lines always keeping the customer at the forefront. Partners with sales and account management to support the customer through the installation process and to positively impact the customer experience. Resolves issues during the installation process and/or escalate potential issues to department Managers, National Leads or National Directors. May be responsible for creating and distributing installation plans, reports, summaries and hand-off documentation. May be responsible for leading project initiatives, gap analysis, implementing lessons learned, training and mentoring of new staff. May be responsible for looking for opportunities for process improvement and influence change.


Essential Responsibilities:

  • Case Installation: Manage the overall installation of new and approved renewing accounts. Function as a main point of contact for the customer during the account installation. Partner with Sales and Account Management, Regional Case Installation Teams, Regional Functional Areas, CSC, SFAS, TPA to ensure a successful account installation. Coordinate tasks and maintain installation time lines across multiple regions and multiple functional areas, working with department Directors and Managers. Ensure functional departments understand and comply with established processing and customer commitment dates. Create installation checklists, time lines and plans and communicate to the customer. Track all installation activities using a reportable database, and monitor those activities to identify potential risks or known issues. Use database to report on group-specific activities or summary statistics. Resolve issues during the installation and renewal processes, working directly with regional contacts and functional departments to ensure installations comply with standard processes guidelines. Monitor the reconciliation of application, enrollment and fulfillment processes such as ID cards, Member Handbooks, EOC and Provider Directories. Resolve or escalate inconsistencies identified. Coordinate Installation meetings with National Sales, Account Management, Brokers and/or Employer Groups. Facilitate seamless hand-off to National Account Management staff, supported by group-specific reporting metrics, issue review and installation processing summary.

  • Relationships: Develop strong cross functional relationships to partner and support Sales and Account Management and to ensure that the National Case Installation process is used. Provide leadership to cross functional regional work teams in establishing approach to support national, multiregional and total replacement accounts.

  • Basic Qualifications:

    Experience

  • Minimum five (5) years of account services experience and/or case installation/implementation within the health insurance industry.

  • Minimum five (5) years of experience in case installation/implementation within the health insurance industry, project/program management experience, with successive levels of accountability and results.

  • Education

  • High School Diploma or General Education Development (GED) required.

  • License, Certification, Registration

  • N/A


  • Additional Requirements:

  • Working knowledge of Self-Funding and Fully Insured Healthplans.

  • Understanding of healthcare insurance products and processing.

  • Ability to educate and influence complex, cross-functional business partners on Self-Funded products and administration.

  • Ability to define, develop, document and implement formal Policies and Procedures related to Self-Funded products and services.

  • Must be able to work in a Labor/Management Partnership environment.


  • Preferred Qualifications:


  • Bachelor's degree in business administration, health care administration or a related field, OR four (4) years of experience in a directly related field preferred.

  • Required license or certification preferred.
  • Primary Location: Georgia,Atlanta,Regional Office -11 Piedmont 11 Piedmont Center 3 Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 8:30 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Sales and Marketing Department: National Case Installation Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Sales & Marketing

    Careers In Sales & Marketing

    Apply your sales, account management, marketing, and product development skills as a member of our high-performing team. Kaiser Permanente's unique stance as an insurance provider and care delivery organization provides the key differentiation that rests at the core of our offering. This, coupled with an unwavering commitment to health advocacy and total health, drives our marketing and sales strategies — and it's what will set your career apart from the rest.

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