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Interactive Experience (IX) Group Lead, Design Director (Remote role. Must be located in WA, OR, CA, CO, GA, MD, DC, HI or VA)

Atlanta, GA

The KP Digital experience is a people experience. The products and solutions we create impact Kaiser Permanente’s more than 12 million members and their families, all working toward total health. Our goal is simple — center on the everyday moments that matter for our members, care teams, brokers, and employees, and make them better with innovative digital products. KP Digital team members are agile and with sharp attention to detail, who apply creative, out-of-the-box thinking and active listening skills in collaboration with teammates and stakeholders like physicians, hospital leaders, health plan market leaders, and more. Join us for the opportunity to define what good looks like in digital health and make an impact along the way.

Success Profile

These are the traits of the most successful members of our digital team.

  • Adaptable
  • Collaborative
  • Open-minded
  • Positive
  • Problem-solver
  • Results-driven

More About Kaiser Permanente

Interactive Experience (IX) Group Lead, Design Director (Remote role. Must be located in WA, OR, CA, CO, GA, MD, DC, HI or VA)

Location Atlanta, Georgia Job Number 998415 Date posted 09/14/2021
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Description:

Note: Remote role. Must be located in WA, OR, CA, CO, GA, MD, DC, HI or VA.



The Interactive Experience (IX) Design Group Lead is a Director level role responsible for driving cross-experience group strategy and vision in collaboration with product and engineering leadership.  This is an opportunity for you to drive the digital user experience and positively impact tens of millions of lives. You will be at the forefront of bringing our digital experience to life. You will create compelling experiences and lead a team of designers, content writers, and researchers within a dual-track agile environment. You will be responsible for hiring, managing and cultivating design talent. You will serve as the subject matter expert on human centered design and design thinking methods. Ideally you will bring demonstrated experience navigating a digital transformation from waterfall to agile.





Essential Responsibilities:



  • Demonstrates continuous learning and maintains a highly skilled and engaged workforce by aligning resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating teams; preparing individuals for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business objectives and results.

  • Oversees the development of requirements, for process or system solutions spanning multiple business domains by consulting with stakeholders and directing IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).

  • Directs the management of business requirements to meet business, functional, and non-functional requirements (for example, SMART).

  • Oversees and takes accountability for the solution design process by ensuring solutions are aligned with business strategies, operational work flow, established budgets, and vendor service level agreements.

  • Oversees the implementation of and adherence to standardized tools, templates, and processes to support continuous process improvement across business domains.

  • Communicates lessons learned and feedback to consulting teams, senior leadership, and the larger IT consulting community.

  • Empowers IT consultant teams to identify sustainable best practices which align with the strategic and tactical goals of cross-functional business units.

  • Determines if the necessary skills and knowledge required to meet ongoing and changing business demands exists across business or technical domains, and ensures skill and knowledge gaps are closed through talent development and outsourcing as appropriate.

  • Approves and directs additional staff augmentation through managed service agreements as needed.

  • Develops the functional model for managing capacity and demand for IT Consultant resources across business functions.




Minimum Qualifications:



  • Minimum three (3) years supervisory experience.

  • Minimum two (2) years managing operating budgets and/or project financials.

  • Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.



 


Preferred Qualifications:



  • Five (5) years experience working for a health care organization

  • Five (5) years experience working for an IT organization

  • Three (3) years experience overseeing projects or programs requiring the integration of cross-functional technology and/or business solutions.

  • Four (4) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above)

  • Master's degree in Business Administration, Computer Science, CIS or related field

  • Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification

  • Leadership experience managing design teams to create valuable experiences

  • Human-centered design experience

  • Experience leading an agile team

  • Digital technology experience

  • Ability to leverage data & customer feedback to iterate design

  • Digital retail experience or customer acquisition experience is preferred

  • Healthcare experience is a plus



Primary Location: Georgia,Atlanta,Pershing Point Plaza IT Additional Locations:

Colorado
Maryland
Virginia
Washington
1800 Harrison, 1800 Harrison St., Oakland,California, 94612
Green Street/IDS, 99 S. Oakland Ave., Pasadena,California, 91101
District of Columbia
Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Director/Senior Director Specialty: IT Consulting Department: KPIT ADMIN - KPD STRAT EXP DSGN - 9601 Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Perks & Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

  • Medical, Vision, & Dental

  • Retirement Plans

  • Education & Tuition

  • Career Growth & Development

  • Vacation, Holiday, & Sick Leave

Our Culture

As a new organization, KP Digital will reinvent how we approach digital challenges — from the products we create to the way we work to the talent we hire. As part of this new team, you must be as knowledgeable as you are curious, willing to try new things, even if it means failing fast. We foster a culture of learning but leave your path up to you. In every opportunity we see growth, and in this growth you could see limitless opportunities.

What Our People Say

Faizan J

Data Science & Analytics

Every day, I leverage technology to power digital transformation in health care and deliver meaningful and impactful experiences for our members. More importantly, I enjoy working with team members and leaders who are vested in your success at KP Digital!

Hyun K

Experience Designer

I work with a highly collaborative and inclusive team of designers, researchers, product owners, and engineers. We’re committed to a design centric decision-making process and providing the best digital experiences we can.

Chethana N

Consumer Experience Engineering

KP Digital employees are assured of career growth through a wide spectrum of ongoing training opportunities that include essential soft skills as well as upcoming new technologies.

Shyam M

Consumer Experience Engineering

Working for KP Digital helped me realize my dream of impacting the community by applying a digital first mindset to the solutions we create. I am very fortunate to work with a high performing and passionate team committed to making things happen!

Digital Leadership

Companies need to work to adapt to crises instead of fighting against them, and they must use their digital strategy to innovate.

Our Events

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