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Lead Interactive Experience (IX) Designer (Remote Role - Must be located in WA, OR, CA, CO, GA, MD, DC, VA or HI) 3 Positions

Atlanta, GA

The KP Digital experience is a people experience. The products and solutions we create impact Kaiser Permanente’s more than 12 million members and their families, all working toward total health. Our goal is simple — center on the everyday moments that matter for our members, care teams, brokers, and employees, and make them better with innovative digital products. KP Digital team members are agile and with sharp attention to detail, who apply creative, out-of-the-box thinking and active listening skills in collaboration with teammates and stakeholders like physicians, hospital leaders, health plan market leaders, and more. Join us for the opportunity to define what good looks like in digital health and make an impact along the way.

Success Profile

These are the traits of the most successful members of our digital team.

  • Adaptable
  • Collaborative
  • Open-minded
  • Positive
  • Problem-solver
  • Results-driven

More About Kaiser Permanente

Lead Interactive Experience (IX) Designer (Remote Role - Must be located in WA, OR, CA, CO, GA, MD, DC, VA or HI) 3 Positions

Location Atlanta, Georgia Job Number 1000135 Date posted 09/14/2021
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Description:
In addition to the responsibilities listed below, this position must serve as a lead subject matter expert in determining user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies. This role will lead the development of sophisticated prototypes or working models of products or information systems, illustrating functionalities, interactions, and user options. As part of the deliverables production process, this position will be responsible for creating annotated comps, design assets, and specifications for implementation. Finally, this position will also perform complex UI/UX product or system evaluations, delineate design defects, develop standards and guidelines, and publish on-brand reusable components.


Essential Responsibilities:

  • Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.

  • Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.

  • Leads a team of IT consultants in the development of requirements, for process or system solutions which may span multiple business domains by leveraging partnerships with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).

  • Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.

  • Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of highly unique or complex solution proposals.

  • Leads the evolution of applications, systems, and/or processes to a desired future state by translating how current processes impact business operations across the enterprise.

  • Leads teams of IT Consultants in the mapping of current state against future state processes.

  • Defines the impact of requirements on upstream and downstream solution components.

  • Provides insight and influence to executive management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.

  • Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.

  • Leads solution design by translating requirements into workable business solutions and leading in design sessions with IT teams.

  • Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.

  • Leads the evaluation of third-party vendors as directed.

  • Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.

  • Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

  • Minimum Qualifications:

  • Minimum six (6) years UXD experience.

  • Bachelor's degree in Business Administration, Computer Science, CIS or related field and Minimum ten (10) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.



  • Preferred Qualifications:

  • Four (4) years Software Development Life Cycle (SDLC) experience.

  • Four (4) years lean UX experience, prototyping end-to-end solutions.

  • Five (5) years experience working for a health care organization

  • Five (5) years experience working for an IT organization

  • Four (4) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.

  • Five (5) years experience in workflow analysis, including the use of modeling software (e.g., Visio).

  • Five (5) years in a leadership role working with project or technical teams.

  • Five (5) years experience working on cross-functional project teams

  • Six (6) years experience in business case development and analysis

  • Four (4) years experience managing vendor relationships.

  • Four (4) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above)

  • Master's degree in Business Administration, Computer Science, CIS or related field

  • Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification
  • Primary Location: Georgia,Atlanta,Pershing Point Plaza IT Additional Locations:

    California
    Colorado
    Georgia
    Hawaii
    Maryland
    Oregon
    Virginia
    Washington
    District of Columbia
    Scheduled Weekly Hours: 40 Shift: Day Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Individual Contributor Specialty: IT Consulting Department: KPIT ADMIN - KPD STRAT EXP DSGN - 9601 Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    Perks & Benefits

    Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

    • Medical, Vision, & Dental

    • Retirement Plans

    • Education & Tuition

    • Career Growth & Development

    • Vacation, Holiday, & Sick Leave

    Our Culture

    As a new organization, KP Digital will reinvent how we approach digital challenges — from the products we create to the way we work to the talent we hire. As part of this new team, you must be as knowledgeable as you are curious, willing to try new things, even if it means failing fast. We foster a culture of learning but leave your path up to you. In every opportunity we see growth, and in this growth you could see limitless opportunities.

    What Our People Say

    Faizan J

    Data Science & Analytics

    Every day, I leverage technology to power digital transformation in health care and deliver meaningful and impactful experiences for our members. More importantly, I enjoy working with team members and leaders who are vested in your success at KP Digital!

    Hyun K

    Experience Designer

    I work with a highly collaborative and inclusive team of designers, researchers, product owners, and engineers. We’re committed to a design centric decision-making process and providing the best digital experiences we can.

    Chethana N

    Consumer Experience Engineering

    KP Digital employees are assured of career growth through a wide spectrum of ongoing training opportunities that include essential soft skills as well as upcoming new technologies.

    Shyam M

    Consumer Experience Engineering

    Working for KP Digital helped me realize my dream of impacting the community by applying a digital first mindset to the solutions we create. I am very fortunate to work with a high performing and passionate team committed to making things happen!

    Digital Leadership

    Companies need to work to adapt to crises instead of fighting against them, and they must use their digital strategy to innovate.

    Our Events

    Don’t be shy. Meet a member of the Kaiser Permanente team at an upcoming career or professional event.

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