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The KP Digital experience is a people experience. The products and solutions we create impact Kaiser Permanente’s more than 12 million members and their families, all working toward total health. Our goal is simple — center on the everyday moments that matter for our members, care teams, brokers, and employees, and make them better with innovative digital products. KP Digital team members are agile and with sharp attention to detail, who apply creative, out-of-the-box thinking and active listening skills in collaboration with teammates and stakeholders like physicians, hospital leaders, health plan market leaders, and more. Join us for the opportunity to define what good looks like in digital health and make an impact along the way.

Success Profile

These are the traits of the most successful members of our digital team.

  • Adaptable
  • Collaborative
  • Open-minded
  • Positive
  • Problem-solver
  • Results-driven

More About Kaiser Permanente

Principal Consultant - Digital Trends & Thought Leadership

Location Pleasanton, California Job Number 1000907 Date posted 10/20/2021
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Description:

Digital Strategy & Insights (DSI) is a team within KP Digital focusing on creating consumer health digital experiences that will endure.  Digital is no longer a channel; the emphasis is shifting onto how best to use it as an invisible enabler of physical and virtual experiences. As interactions with our members evolve from periodic touchpoints via a screen to consistent, connected experiences, we must create new engagements that are deeply integrated between digital and physical.



We are a diverse team of strategic, empathetic thinkers and doers, who envision and craft experiences from strategy to digital prototypes.  Knowing our business, understanding our consumers and anchoring to our digital-first enterprise vision are at the core of our process.  Our team partners with senior leadership to deliver high impact projects. We help Business Leaders, Product Managers, Engineers, UX, and all of our other functions to build amazing digital products and experiences that delight consumers.



The Trends & Thought Leadership function, within DSI, shares stories, points of views and expert perspectives across KP and in the marketplace to build understanding of KP’s digital vision and efforts.  The team also brings outside-in research and thinking to inform strategy, product development, and executive leadership to help our work be best-in-class.



We are looking for a talented candidate to be responsible for identifying and analyzing the most important digital and health care industry trends to help define the problem space, identify implications for Kaiser Permanente and frame strategic opportunities.  Taking into account these trends and their implications, the ideal person will also help drive the development of materials and events to convey and illustrate the developments and successes in digital at KP to both internal and external audiences.





Essential Responsibilities:



  • Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.

  • Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.

  • Forecasts business's future technical and operational information needs.

  • Partners with Executive Leadership to develop and define the business/technology strategy.

  • Strategically aligns technology plans with business unit and KP's national and regional strategies.

  • Directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.

  • Oversees the implementation of cross-initiative technology or business process integration plans.

  • Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process initiatives.

  • Consults on inter- and/or intra-regional systems and business process activities.

  • Provides support to cross-functional management and leadership in the development of business relationships that support the department's objectives to address business and/or technology issues.

  • Consults on the integration of application systems regarding their operational and training implications.

  • Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required information and training for effective system or process operations.

  • Negotiates agreements on deliverable due dates, requirements, and resources with leadership.

  • Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas.

  • Develops and maintains resource (for example, associates, vendors, infrastructure) capacity planning and demand management processes and reports.

  • Develops, tracks, and oversees annual IT projects, staffing, purchasing, operations, and/or capital budgets.

  • Leads the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).

  • Reviews and leverages summary performance metrics and outcomes to drive ongoing operational changes and improvements.

  • Oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.

  • Conducts, reviews, and summarizes research on topics related to technology and business initiatives for leadership and other key stakeholders.

  • Leads and/or ensures departmental support in the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.

  • Oversees the resolution of problems in technology and business solutions.

  • Provides senior leadership with local, national, and international trends and legislative changes in healthcare technology and information systems.

  • Takes accountability for technologies, systems solution design, data, and metrics to ensure alignment with the organization's vision, goals and objectives.

  • Ensures alignment, coordination and appropriate representation with other National Initiatives.

  • Takes accountability for the preparation of source documents and technical/business manuals and enforces the use of established and documented IT processes, tools, and best practices.

  • Consults with departments and IT managers to ensure general security-physical, infrastructure, network, application- controls are in place.

  • Consults with departments and IT managers to ensure business continuity and disaster recovery-procedures and infrastructure procedures are in place.

  • Partners with departments and IT managers to influences and establish cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.

  • Ensures departments maintain a knowledge repository of current technology and business processes.

  • Forecasts business's future technical and operational information needs.

  • Partners with Executive Leadership to develop and define the business/technology strategy.

  • Strategically aligns technology plans with business unit and KP's national and regional strategies.

  • Directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.

  • Oversees the implementation of cross-initiative technology or business process integration plans.

  • Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process initiatives.

  • Consults on inter- and/or intra-regional systems and business process activities.

  • Provides support to cross-functional management and leadership in the development of business relationships that support the department's objectives to address business and/or technology issues.

  • Consults on the integration of application systems regarding their operational and training implications.

  • Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required information and training for effective system or process operations.

  • Negotiates agreements on deliverable due dates, requirements, and resources with leadership.

  • Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across business functions or areas.

  • Develops and maintains resource (for example, associates, vendors, infrastructure) capacity planning and demand management processes and reports.

  • Develops, tracks, and oversees annual IT projects, staffing, purchasing, operations, and/or capital budgets.

  • Leads the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).

  • Reviews and leverages summary performance metrics and outcomes to drive ongoing operational changes and improvements.

  • Oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.

  • Conducts, reviews, and summarizes research on topics related to technology and business initiatives for leadership and other key stakeholders.

  • Leads and/or ensures departmental support in the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.

  • Oversees the resolution of problems in technology and business solutions.

  • Provides senior leadership with local, national, and international trends and legislative changes in healthcare technology and information systems.

  • Takes accountability for technologies, systems solution design, data, and metrics to ensure alignment with the organization's vision, goals and objectives.

  • Ensures alignment, coordination and appropriate representation with other National Initiatives.

  • Takes accountability for the preparation of source documents and technical/business manuals and enforces the use of established and documented IT processes, tools, and best practices.

  • Consults with departments and IT managers to ensure general security-physical, infrastructure, network, application- controls are in place.

  • Consults with departments and IT managers to ensure business continuity and disaster recovery-procedures and infrastructure procedures are in place.

  • Partners with departments and IT managers to influences and establish cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.

  • Ensures departments maintain a knowledge repository of current technology and business processes.




Minimum Qualifications:



  • Minimum five (5) years in a leadership role working with project or functional teams.

  • Bachelor's degree in Business Administration, CIS, Mathematics, or related field and a minimum ten (10) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.



 


Preferred Qualifications:



  • Three (3) years supervisory experience.

  • Two (2) years managing operating or capital budgets.

  • Three (3) years experience in capacity planning, demand management, and workforce planning.

  • Four (4) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).

  • Five (5) years experience working on cross-functional project teams.

  • Six (6) years experience in business case development and analysis.

  • Four (4) years experience managing vendor relationships.

  • Five (5) years experience working for a health care organization.

  • Five (5) years experience working for an IT organization.

  • Four (4) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.

  • Five (5) years consulting experience in clinical administration.

  • Five (5) years consulting experience in health plan administration.

  • Master's degree in Business Administration, CIS, Mathematics, or related field.

  • Accredited process certification (e.g., Six Sigma, Lean IT).

  • PMI certification.

  • Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification.



Location options: CA,GA,WA,CO,OR,DC,MD or HI. (With the option of working mostly remote)



Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building A Additional Locations:

Corona Data Center Admin, 1830 California Ave., Corona,California, 92881
Stonemill Business Park, 312 SE Stonemill Dr. Ste. 180, Vancouver,Washington, 98684
Greenwood Plaza IT, 6560 Greenwood Plaza Blvd., Greenwood Village,Colorado, 80111
Pershing Point Plaza IT, 1375 Peachtree St. NE, Atlanta,Georgia, 30309
Amberglen KPIT Administration, 2430 NE John Olsen Ave. Ste. 200, Hillsboro,Oregon, 97006
New Carrollton Administration, 4000 Garden City Dr., Hyattsville,Maryland, 20785
Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Individual Contributor Specialty: IT Business Operations Department: KPIT ADMIN - KPD Strtgy Insights - 9601 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Perks & Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

  • Medical, Vision, & Dental

  • Retirement Plans

  • Education & Tuition

  • Career Growth & Development

  • Vacation, Holiday, & Sick Leave

Our Culture

As a new organization, KP Digital will reinvent how we approach digital challenges — from the products we create to the way we work to the talent we hire. As part of this new team, you must be as knowledgeable as you are curious, willing to try new things, even if it means failing fast. We foster a culture of learning but leave your path up to you. In every opportunity we see growth, and in this growth you could see limitless opportunities.

What Our People Say

Faizan J

Data Science & Analytics

Every day, I leverage technology to power digital transformation in health care and deliver meaningful and impactful experiences for our members. More importantly, I enjoy working with team members and leaders who are vested in your success at KP Digital!

Hyun K

Experience Designer

I work with a highly collaborative and inclusive team of designers, researchers, product owners, and engineers. We’re committed to a design centric decision-making process and providing the best digital experiences we can.

Chethana N

Consumer Experience Engineering

KP Digital employees are assured of career growth through a wide spectrum of ongoing training opportunities that include essential soft skills as well as upcoming new technologies.

Shyam M

Consumer Experience Engineering

Working for KP Digital helped me realize my dream of impacting the community by applying a digital first mindset to the solutions we create. I am very fortunate to work with a high performing and passionate team committed to making things happen!

Digital Leadership

Companies need to work to adapt to crises instead of fighting against them, and they must use their digital strategy to innovate.

Our Events

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