Skip to Main Content

Kaiser Permanente Careers

Licensed Nurses & Physician Assistants

The Front Line of Patient Care

Our nurse professionals embody what it means to provide the best patient interactions possible. They also advance the art and science of nursing in a patient-centered, healing environment.

RN Coordinator, General Surgery-O/P-Appt Svcs

Location: Atlanta, GA Additional Locations:
Job Number: 731903 Date posted: 09/07/2018
Description:

The coordinator will utilize a high level of knowledge about Ophthalmology/Optometry clinic operations and medical conditions associated with Ophthalmic conditions. The coordinator will work directly with the clinic physicians, nurse practitioners, physician assistants, and clinic staff. Ability to effectively communicate scheduling and template management with providers and nursing staff. Coordinate care with referring providers inside and outside of Kaiser Permanente including primary care providers, Ophthalmology/Optometry providers, and other specialties providers. Interprets data received in the referral prior to visits, including information from the referring provider, and utilizes judgment in the appropriate and timely scheduling of appointments that are in line with the treatment. Ability to be self-directed and act independently to manage multiple scheduling tasks at once and intervene as appropriate to resolve issues.


Essential Responsibilities:

  • Assist with the day to day management of new patient referrals from internal providers.

  • Triage and facilitate member appointments, specifically all procedural, urgent, emergent, and hospital follow-up appointments.

  • Understand and utilize direct template management in the daily coordination of member appointments.

  • Provide a direct and immediately available resource for internal providers who have STAT or urgent referrals.

  • Answers inquiries from internal providers, patients and family members by telephone relating to the information needed in the referral process.

  • Asks pertinent questions to ascertain the type of office visit needed and assist in scheduling appointments based on guidelines established by the Ophthalmology/Optometry department.

  • Responsible for maintaining accurate record keeping, referral database and generating reports on referral activity.

  • Maintains statistical data as requested by provider or supervisor.

  • Manage and de-escalate upset members.

  • Assist in the module as necessary (answer the phone, assist members as necessary in the clinic).

  • Complete any delegated tasks from the Nurse Manager.

  • Basic Qualifications:

    Experience

  • Minimum five (5) years of nursing experience.

  • Education

  • Associate's degree in nursing OR two (2) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

  • License, Certification, Registration

  • Current licensure as a Registered Professional Nurse in the State of Georgia (in good standing) or able to obtain prior to date of hire.

  • Current Basic Life Support (BLS) certification from the American Heart Association must be obtained prior to hire date.


  • Additional Requirements:

  • Complete a Customer Service Assessment.

  • Customer service aptitude demonstrating through Customer Service Assessment.


  • Preferred Qualifications:

  • Prior Ophthalmology/Optometry, Perioperative or Med Surg Experience. 

  • Bachelor's degree in nursing.
  • Primary Location: Georgia,Atlanta,Regional Office - 10 Piedmont 10 Piedmont Center Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 7:30 AM Working Hours End: 4:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: UFCW - Local 1996 Job Level: Individual Contributor Job Category: Nursing Licensed Department: General Surgery-O/P-Appt Svcs Travel: Yes, 20 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Nursing & Physician Assistant Careers

    Nursing Careers

    Through professional practice and leadership, nurses at Kaiser Permanente continually advance the art and science of nursing. But we recognize that what we do is more than clinical practice. We believe that every interaction — whether it is with a patient, a colleague, a physician, or anyone else — has the potential to be extraordinary. And we find that approaching our daily routine with this in mind gives each and every action new meaning and allows us to focus on the moment, empowering us to deliver expert care.

    No matter where you are in your nursing career, the size and scope of our organization means you have the resources, technology, tools, and support you need to make a lasting impact.

    Passion. Committment. Excellence. Discover Nursing At KP.

    Passion. Committment. Excellence. Discover Nursing Management at KP.

    Physician Assistant Careers

    Physician assistants play a powerful and important role in delivering high-quality, informative care. Working directly with patients, their families, colleagues, and supervising physicians, they are vital in defining the overall care experience.

    Being a physician assistant at Kaiser Permanente is centered on promoting a healing environment — one that maintains a caring, comforting practice while honoring the unity of the whole patient: mind, body, and spirit.

    Glassdoor Logo

    See What People are Saying About Working at KP

    Feb 2, 2018

    "Registered Nurse"

    Glassdoor Ratings

    Former Employee - Retired Nurse in Portland, OR

    • Recommends
    • Positive Outlook
    • Positive opinion of CEO

    I worked at Kaiser Permanente full-time (More than 8 years)

    Pros

    Excellent benefits. Great calibre of employees, respectful workplace. Very forward thinking and fosters innovation.Full Review

    More Kaiser Permanente Ratings & Reviews (3,975)

    Thanks
    to Our
    Employees

    Kaiser Permanente has been named one of the 2019 Best Places to Work. Check out what our employees like best about working at KP!

    glassdoor 2019 Best Places to Work - Employees' Choice

    Our Events

    Come introduce yourself to a member of the Kaiser Permanente team at an upcoming career or professional event. We look forward to meeting you in person.

    Recently Viewed Jobs

    You do not have any recently viewed jobs.

    Join Kaiser Permanente's Talent Network

    Please fill out the fields below and click "Join Now" to receive information about opportunities that relate to your selections.

    Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

    • Nursing Licensed & Physician Assistants, Atlanta, Georgia, United StatesRemove

    Interested in internships or early career opportunities? Click here to join our University Talent Network. Are you a Veteran? Click here to join our Military Talent Network.