As a Sr IAM Support Engineer), you will participate in daily routine operations of Identify and Access Management applications.
Ability to work as Technical Project Manager to handle complex projects in Identity Access Management technologies.
You will participate in project and represent operational interest to make sure the application is configured correctly and avoid unplanned outages. Coordinating directly with analysts, developers, testers, project managers and business partners.
You will develop strategies and communications for internal and external stakeholders.
You will use your strong technical support experience to develop process automation or process improvement where the entire team benefit.
In addition to the responsibilities listed below, this position is responsible for designing, building, testing, and implementing information security technologies, including infrastructure and supporting applications related to data protection, network security, end-point security, and threat monitoring, and/or IAM. This includes managing IS projects through both pre-production and implementation phases by collaborating with internal technology risk teams, infrastructure management, and external business groups to understand requirements and design and implement solutions accordingly; testing and validating upgrades, enhancements, or new technologies prior to production implementation; providing incident support to help resolve and remediate application production issues; and implementing new security controls as appropriate to resolve incidences and mitigate threat risks.This position is also responsible for maintaining a broad understanding of infrastructure security operations, collaborating with the IS Architecture & Strategy team to help develop and validate the long-term direction for security technologies, and providing technical subject matter expertise to support the ongoing assessment and mitigation of information security risks.
Essential Responsibilities:Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.Supports the review of team deliverables.Provides some recommendations and input on options, risks, costs, and benefits for systems designs.Collaborates with team members to develop project support plans, schedules, and assignments.Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications.Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies.Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation.Develops and modifies solutions by identifying technical solutions to business problems.Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities.Reviews and makes changes to technical specifications and documentation.Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate.Evaluates existing systems to make recommendations on resources required to maintain service levels.Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI.Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs.Verifies system designs adhere to company architecture standards.Drives physical architecture design for new initiatives.Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services.