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The KP Digital experience is a people experience. The products and solutions we create impact Kaiser Permanente’s more than 12 million members and their families, all working toward total health. Our goal is simple — center on the everyday moments that matter for our members, care teams, brokers, and employees, and make them better with innovative digital products. KP Digital team members are agile and with sharp attention to detail, who apply creative, out-of-the-box thinking and active listening skills in collaboration with teammates and stakeholders like physicians, hospital leaders, health plan market leaders, and more. Join us for the opportunity to define what good looks like in digital health and make an impact along the way.

Success Profile

These are the traits of the most successful members of our digital team.

  • Adaptable
  • Collaborative
  • Open-minded
  • Positive
  • Problem-solver
  • Results-driven

More About Kaiser Permanente

Senior Manager IT Business Operations

Location Pleasanton, California Job Number 1000908 Date posted 10/20/2021
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Description:
This role is within the ‘Business Planning & Governance’ area of our team. The position will focus on supporting the realization of our operating model – working across KPD teams and leadership to facilitate development of the narrative and framing of the work in digital, ensuring to meet reporting requirements from various governing groups in KP.  Responsible for oversight and implementation of the process to source, collect and document the information, include guiding delivery and product teams on approach.  Also, the role will be contributing to leadership presentation support and initiatives/projects within other areas of team, include planning and executing of digital forums / events to inform and align broader org on work in digital.




Job Summary:


This managing level position leads and coordinates systems integration activities, internal and external to IT. This role provides consulting to ensure technology or process owners have access to the required information and training for effective system or process operations and manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). In addition, this position supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements and tracks annual IT staffing, purchasing and operations and capital budgets. This role is also responsible for communicating business goals and objectives to the team.





Essential Responsibilities:



  • Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives.

  • Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.

  • Manages information relevant to forecasting businesss future technical and operational information needs.

  • Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.

  • Manages business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.

  • Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.

  • Manages the implementation of technology or business process integration plans.

  • Provides support to senior leadership by providing information regarding business systems, data and process initiatives.

  • Manages systems and business process activities.

  • Provides support to senior leadership by providing information regarding business and technology issues.

  • Leads and coordinates inter- and intra-departmental systems integration activities.

  • Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.

  • Manages resources to ensure deliverable due dates and requirements are met.

  • Manages operational performance reports within and across business functions or areas.

  • Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning.

  • Tracks annual IT staffing, purchasing and operations and capital budgets.

  • Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).

  • Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.

  • Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.

  • Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.

  • Analyzes identified problems in technology and business solutions to determine cause and desired resolution.

  • Monitors local, national, and international trends and legislative changes in healthcare technology and information systems.

  • Manages technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives.

  • Manages initiatives in alignment with other National initiatives.

  • Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.

  • Manages the physical security, infrastructure, network, application controls for designated department or area.

  • Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures.

  • Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.

  • Ensures designated department or business area maintains a knowledge repository of current technology and business processes.

  • Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers.

  • Manages information relevant to forecasting businesss future technical and operational information needs.

  • Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.

  • Manages business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.

  • Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.

  • Manages the implementation of technology or business process integration plans.

  • Provides support to senior leadership by providing information regarding business systems, data and process initiatives.

  • Manages systems and business process activities.

  • Provides support to senior leadership by providing information regarding business and technology issues.

  • Leads and coordinates inter- and intra-departmental systems integration activities.

  • Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.

  • Manages resources to ensure deliverable due dates and requirements are met.

  • Manages operational performance reports within and across business functions or areas.

  • Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning.

  • Tracks annual IT staffing, purchasing and operations and capital budgets.

  • Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).

  • Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.

  • Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.

  • Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.

  • Analyzes identified problems in technology and business solutions to determine cause and desired resolution.

  • Monitors local, national, and international trends and legislative changes in healthcare technology and information systems.

  • Manages technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives.

  • Manages initiatives in alignment with other National initiatives.

  • Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.

  • Manages the physical security, infrastructure, network, application controls for designated department or area.

  • Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures.

  • Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.

  • Ensures designated department or business area maintains a knowledge repository of current technology and business processes.

  • Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers.


Minimum Qualifications:



  • Minimum two (2) years management experience.

  • Bachelors degree in Business Administration, CIS, Mathematics, or related field and Minimum eight (8) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.



Additional Requirements:




  • N/A



Preferred Qualifications:



  • Two (2) years managing operating or capital budgets.

  • Three (3) years experience in capacity planning, demand management, and workforce planning.

  • Three (3) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).

  • Three (3) years experience managing cross-functional project teams.

  • Five (5) years experience in business case development and analysis.

  • Three (3) years experience managing vendor relationships, including contract negotiation and management.

  • Four (4) years experience working for a health care organization.

  • Four (4) years experience working for an IT organization.

  • Three (3) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.

  • Five (5) years consulting experience in clinical administration.

  • Five (5) years consulting experience in health plan administration.

  • Masters degree in Business Administration, CIS, Mathematics, or related field.

  • Accredited process certification (e.g., Six Sigma, Lean IT).

  • PMI certification.

  • Certified Business Analyst Professional (CBAP) or other comparable business analyst or IT consulting certification.



Location options: CA,GA,WA,CO,OR,DC,MD or HI. (With the option of working mostly remote)


Primary Location: California,Pleasanton,Pleasanton Tech Cntr Building A Additional Locations:

Corona Data Center Admin, 1830 California Ave., Corona,California, 92881
Greenwood Plaza IT, 6560 Greenwood Plaza Blvd., Greenwood Village,Colorado, 80111
New Carrollton Administration, 4000 Garden City Dr., Hyattsville,Maryland, 20785
Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Manager with Direct Reports Specialty: IT Business Operations Department: KPIT ADMIN - KPD Strtgy Insights - 9601 Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Perks & Benefits

Our compensation and benefits are designed to help you and your family stay healthy and thrive in and beyond work.

  • Medical, Vision, & Dental

  • Retirement Plans

  • Education & Tuition

  • Career Growth & Development

  • Vacation, Holiday, & Sick Leave

Our Culture

As a new organization, KP Digital will reinvent how we approach digital challenges — from the products we create to the way we work to the talent we hire. As part of this new team, you must be as knowledgeable as you are curious, willing to try new things, even if it means failing fast. We foster a culture of learning but leave your path up to you. In every opportunity we see growth, and in this growth you could see limitless opportunities.

What Our People Say

Faizan J

Data Science & Analytics

Every day, I leverage technology to power digital transformation in health care and deliver meaningful and impactful experiences for our members. More importantly, I enjoy working with team members and leaders who are vested in your success at KP Digital!

Hyun K

Experience Designer

I work with a highly collaborative and inclusive team of designers, researchers, product owners, and engineers. We’re committed to a design centric decision-making process and providing the best digital experiences we can.

Chethana N

Consumer Experience Engineering

KP Digital employees are assured of career growth through a wide spectrum of ongoing training opportunities that include essential soft skills as well as upcoming new technologies.

Shyam M

Consumer Experience Engineering

Working for KP Digital helped me realize my dream of impacting the community by applying a digital first mindset to the solutions we create. I am very fortunate to work with a high performing and passionate team committed to making things happen!

Digital Leadership

Companies need to work to adapt to crises instead of fighting against them, and they must use their digital strategy to innovate.

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