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Our nurse professionals embody what it means to provide the best patient interactions possible. They also advance the art and science of nursing in a patient-centered, healing environment.

Nursing Supervisor - Message Management - New Team! (Waterpark III) Aurora CO

Location: Aurora, CO Additional Locations:

Job Number: 834953 Date posted: 10/04/2019
Great News!

Kaiser Permanente Colorado is currently seeking (2) Nursing Supervisors to join our newly created Message Management team, consisting of RN's and LPN's, to be based out of our Waterpark III location in Aurora, CO!

This is a fantastic opportunity to bring your leadership and mentoring skills, process improvement mindset and team-building abilities to this new and exciting team!

Operating hours for this team are initially Monday - Friday from 7am - 7pm.  Working hours for the supervisor will be an 8-hour day five days per week and coverage among the supervisors will be established to ensure coverage for the overall team.  Eventually, a 4-hour Saturday shift will likely be implemented and supervisors will rotate coverage for Saturdays, generally working just once every fourth Saturday.

Although prior Message Center, Call Center or Nurse Advice Line experience is desirable, it is not required.

Responsible for assisting to ensure patient focused, quality, effective, efficient, nursing care and service behaviors of staff supporting the practices of physicians and other medical providers; assists the Manager in supervising and coordinating the activities of personnel. Partners with the physician leaders in creating a culture of commitment to patient focused service, excellent support of physician practices, innovation, compliance, ethics and integrity. Assists with and/or manages staff, projects, budgets, and other related leadership activities. Performs all responsibilities of a RN as required. Accountable for creating a culture of compliance, ethics and integrity. Maintains knowledge of and assures departmental compliance with KP's Principles of Responsibility and policies and procedures, and applicable regulatory requirements and accreditation standards. Responds appropriately to observed fraud or abuse.

Essential Responsibilities:
  • This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
  • Performs the responsibilities of a RN, as needed.
  • Supervises, leads, role models and coordinates the activities of personnel engaged in providing excellent patient focused care and supporting physician practices through the provision of integrated, effective and innovative nursing practices and related medical services. Demonstrates and promotes exemplary service orientation to patients, members, providers, and staff.
  • Participates in interviewing and selection of assigned personnel; oversees training of personnel and ensures orientation to policies, procedures and expectations. Ensures that the training activities incorporate all applicable KP policies, local, state and federal laws and regulations, and accreditation standards.
  • Manages staff, provides direction to team members, and evaluates personnel performance. This includes motivating, coaching and counseling on immediate performance issues and recommending appropriate action, disciplining and terminating in compliance with EEO/AA goals and personnel policies of the organization. Participates in issue/conflict resolution, performance improvement plans, and the discipline process. Ensures appropriate staffing schedules are achieved. Submits payroll.
  • Assesses and develops recommendations for new or revised general or nursing policies, procedures, and guidelines. Maintain current information and knowledge of all applicable Kaiser policies, local, state and federal laws and regulations, and accreditation standards.
  • Position requires working with interruptions; with hazardous waste; with hands in water; and around moving equipment such as wheelchairs. May be required to lift patients using proper lifting techniques.
  • In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.
  • Basic Qualifications:
  • N/A
  • Education
  • Must be a graduate of a RN program that meets Colorado State Board of Nursing curriculum requirements.
  • Associates Degree in Nursing.
  • License, Certification, Registration
  • Licensed as a Registered Nurse in the State of Colorado.

  • Additional Requirements:
  • N/A

  • Preferred Qualifications:
  • One (1) year of leadership experience preferred.
  • BLS strongly preferred.
  • Bachelor's degree preferred.  
  • Primary Location: Colorado,Aurora,Waterpark III 2550 S. Parker Rd. S400 Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Team Leader/Supervisor Job Category: Nursing Licensed Department: Message Management Travel: Yes, 25 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Nursing & Physician Assistant Careers

    Nursing Careers

    Through professional practice and leadership, nurses at Kaiser Permanente continually advance the art and science of nursing. But we recognize that what we do is more than clinical practice. We believe that every interaction — whether it is with a patient, a colleague, a physician, or anyone else — has the potential to be extraordinary. And we find that approaching our daily routine with this in mind gives each and every action new meaning and allows us to focus on the moment, empowering us to deliver expert care.

    No matter where you are in your nursing career, the size and scope of our organization means you have the resources, technology, tools, and support you need to make a lasting impact.

    Passion. Committment. Excellence. Discover Nursing At KP.

    Passion. Commitment. Excellence. Discover Nursing Management at KP.

    Physician Assistant Careers

    Physician assistants play a powerful and important role in delivering high-quality, informative care. Working directly with patients, their families, colleagues, and supervising physicians, they are vital in defining the overall care experience.

    Being a physician assistant at Kaiser Permanente is centered on promoting a healing environment — one that maintains a caring, comforting practice while honoring the unity of the whole patient: mind, body, and spirit.

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