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Licensed Nurses & Physician Assistants

The Front Line of Patient Care

Our nurse professionals embody what it means to provide the best patient interactions possible. They also advance the art and science of nursing in a patient-centered, healing environment.

Nursing Supervisor (Nurse Advice Line) Aurora, CO

Location: Aurora, CO Additional Locations:

Job Number: 815901 Date posted: 08/16/2019
Great News!

Kaiser Permanente Colorado is currently seeking a highly patient experience- minded and resourceful Nurse Supervisor with strong communication skills to join our fantastic Nurse Call Center Advice Line team!

Your ability to think outside the box, strong ability to prioritize and successfully supervise and support a team will serve you well in this role!

Responsible for assisting to ensure patient focused, quality, effective, efficient, nursing care & service behaviors of staff supporting the practices of physicians & other medical providers; assists the Manager in supervising & coordinating the activities of personnel. Partners w/ the physician leaders in creating a culture of commitment to patient focused service, excellent support of physician practices, innovation, compliance, ethics & integrity. Assists w/ and/or manages staff, projects, budgets, & other related leadership activities. Performs all responsibilities of a RN as required. Accountable for creating a culture of compliance, ethics & integrity. Maintains knowledge of & assures departmental compliance w/ KP's Principles of Responsibility & policies & procedures, & applicable regulatory requirements & accreditation standards. Responds appropriately to observed fraud or abuse.

Essential Responsibilities:
  • Performs the responsibilities of a RN, as needed.
  • Supervises, leads, role models & coordinates the activities of personnel engaged in providing excellent patient focused care & supporting physician practices through the provision of integrated, effective & innovative nursing practices & related medical services. Demonstrates & promotes exemplary service orientation to patients, members, providers, & staff.
  • Participates in interviewing & selection of assigned personnel; oversees training of personnel & ensures orientation to policies, procedures & expectations. Ensures that the training activities incorporate all applicable KP policies, local, state & federal laws & regulations, & accreditation standards.
  • Manages staff, provides direction to team members, & evaluates personnel performance. This includes motivating, coaching & counseling on immediate performance issues & recommending appropriate action, disciplining & terminating in compliance w/ EEO/AA goals & personnel policies of the organization. Participates in issue/conflict resolution, performance improvement plans, & the discipline process. Ensures appropriate staffing schedules are achieved. Submits payroll.
  • Assesses & develops recommendations for new or revised general or nursing policies, procedures, & guidelines. Maintain current information & knowledge of all applicable Kaiser policies, local, state & federal laws & regulations, & accreditation standards.
  • Position requires working w/ interruptions; w/ hazardous waste; w/ hands in water; & around moving equipment such as wheelchairs. May be required to lift patients using proper lifting techniques.
  • In addition to defined technical requirements, accountable for consistently demonstrating service behaviors & principles defined by the KP Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive service to each other, to our members, & to purchasers, contracted providers & vendors.
  • Basic Qualifications:
  • N/A
  • Education
  • Must be a graduate of a RN program that meets Colorado State Board of Nursing curriculum requirements.
  • Associates Degree in Nursing.
  • License, Certification, Registration
  • Licensed as a Registered Nurse in the State of Colorado.

  • Additional Requirements:
  • N/A

  • Preferred Qualifications:
  • One (1) year of leadership experience preferred.
  • BLS strongly preferred.
  • Bachelor's degree preferred.  
  • Primary Location: Colorado,Aurora,Waterpark I 2500 S. Havana St. Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Team Leader/Supervisor Job Category: Nursing Licensed Department: Nurse Advice Line - AACC Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Nursing & Physician Assistant Careers

    Nursing Careers

    Through professional practice and leadership, nurses at Kaiser Permanente continually advance the art and science of nursing. But we recognize that what we do is more than clinical practice. We believe that every interaction — whether it is with a patient, a colleague, a physician, or anyone else — has the potential to be extraordinary. And we find that approaching our daily routine with this in mind gives each and every action new meaning and allows us to focus on the moment, empowering us to deliver expert care.

    No matter where you are in your nursing career, the size and scope of our organization means you have the resources, technology, tools, and support you need to make a lasting impact.

    Passion. Committment. Excellence. Discover Nursing At KP.

    Passion. Commitment. Excellence. Discover Nursing Management at KP.

    Physician Assistant Careers

    Physician assistants play a powerful and important role in delivering high-quality, informative care. Working directly with patients, their families, colleagues, and supervising physicians, they are vital in defining the overall care experience.

    Being a physician assistant at Kaiser Permanente is centered on promoting a healing environment — one that maintains a caring, comforting practice while honoring the unity of the whole patient: mind, body, and spirit.

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