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Kaiser Permanente Careers

Administration, Clerical & Support

Provide Critical Support

Our company doesn't run without our administrative professionals. Come join a team where you will utilize your strengths and have the opportunity for personal growth, empowering you to realize your potential.

Business Services Representative

Location: Baldwin Park, CA Additional Locations:

Irwindale Medical Offices 12761 Schabarum Ave., 12761 Schabarum Ave., Irwindale,California, 91706
Job Number: 739100 Date posted: 02/07/2019
Under indirect supervision, verifies insurance eligibility & benefits, interviews patient and/or their representative to obtain demographic & financial information, identify available payor sources & records information required for admission and/or registration; Collects deposits, and/or fees; initiates billable jacket in support of all billing activities. Explains hospital rules & regulations, assists patients in completion of required forms, generates & distributes documents/reports to appropriate departments. Collects & disburses patient valuables & provides patient information.

Essential Functions:

- Upholds KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws

- Verifies patient identification & insurance eligibility/benefits,

- Obtains required authorizations/pre-certifications & required billing information from all identified payor sources for Medical Office/ Hospital services rendered

- Interviews patients and/or representative, collects/records all required financial/demographic information, obtains required signatures, explains hospital rules & regulations, generates & distributes appropriate registration/admission documents

- Determines payor source & prepares billable jacket containing all financial information necessary for bill completion

- Coordinates & collects required Medical Office/Hospital deposits, co-payments, professional fees, Kaiser membership dues & conversions from patient and/or representative

- Identifies & makes referrals to Financial Counselors, any member or non-member having a financial obligation to KP for which a clear, identifiable payor source is not known

- Coordinates and/or prepares hospital statistics Hospital Census & records data and/or other data required by the Medical Center or the PBS department

- Generates & distributes daily census reports

- Establishes & maintains courteous, cooperative relations when interacting w/ other personnel, Health Plan members & the public

- May perform other duties as required

Pay Grade: 14

Basic Qualifications:

- Two (2) years of experience in Admitting/Registration, Financial Counseling

- High School Diploma/GED

- Certificate of completion of a course in Medical Terminology or required within six (6) months of employment

- Typing 35 WPM.  Typing must be current within one (1) year. Please contact Human Resources for testing.

- Ability to demonstrate knowledge of & to utilize admission/registration systems, healthcare billing practices, health plan benefits and insurance requirements


- Day shift availability is required. 

- On-call will float within department, days and hours will vary.
Primary Location: California,Baldwin Park,Baldwin Park Hospital 1011 Baldwin Park Blvd. Scheduled Weekly Hours: 0 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: United Healthcare Workers - West Job Level: Individual Contributor Job Category: Administration, Clerical and Support Services Department: Admitting Departmn Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

About Administration, Clerical & Support Services Careers

Administration, Clerical & Support Services Careers

From greeting callers and visitors and answering questions to coordinating schedules and arranging meetings, our administrative, clerical, and support teams consistently demonstrate extraordinary knowledge, skills, and abilities. They provide superior and culturally sensitive service to each other, our members, purchasers, contracted providers, and vendors.

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