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Assistant Clinical Operations Manager, Masters Level Therapist , Bremerton, Behavior Health 10,000 Sign-on Bonus

Location: Bremerton, WA Additional Locations:
Job Number: 791625 Date posted: 04/29/2019
Manages daily clinical operations in designated areas within a medical center under the direction of the MCM or COM. The Assistant Manager Clinical Operations is directly responsible for the clinical teams and services within a designated area and works closely with providers and managers to assure the delivery of clinical, ancillary, and business services in the medical center in a way that meets or exceeds standards while providing an excellent patient experience across all services.

Essential Responsibilities:
  • Operational Excellence: Manages the daily operations of assigned clinical teams and services within a medical center to assure optimal delivery of safe, appropriate, accessible care and service. Supports/facilitates coordination of workflow across medical, nursing, technical, ancillary and office staff. Collaborates with managers in the medical center to align operations and implement/monitor interdisciplinary change initiatives, including access, workflow, quality, service and safety improvements. Assures adequate staffing levels are in place to meet patient needs.
  • Patient Experience: Assures that staff deliver patient care that meets or exceeds clinical quality and safety standards. Trains and supports staff in delivering a consistent customer experience. Resolves service/care issues, unusual occurences (UOs), including patient complaints, as they occur within assigned area.
  • Staff Engagement & Development: Manages staff, including selection, training and development, performance management, recognition, discipline and termination. Supports all team members, including medical staff, in achieving performance expectations and standards. Supports a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff.
  • Compliance and Emergency Preparedness: Establishes processes to monitor and support frontline staff in maintaining clinical standards and practice in accordance with local, state and federal requirements.  Assures ongoing compliance and adherence to KP policy/procedure, as well as other compliance, regulatory and accreditation requirements. Assures that staff within the clinical team are trained and know what is expected during and after an emergency.
  • Financial Stewardship: Manages within resources allocated. In collaboration with other medical center management colleagues, makes operational adjustments as needed to meet financial targets.
  • Basic Qualifications:
  • Minimum one (1) year of experience as a, lead, or supervisor in a clinical environment managing the day-to-day work flow and performance of others, identifying and meeting customer requirements, and working effectively with medical staff.
  • Minimum two (2) years of post-masters experience as a therapist.
  • Education
  • Master's degree in behavioral health science.
  • License, Certification, Registration
  • Current Washington State clinical license (e.g. LMHC, LICSW, or LMFT) by date of hire/transfer.

  • Additional Requirements:
  • Ability to mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable.
  • Ability to manage multiple tasks simultaneously.
  • Able to prioritize and effectively anticipate and respond to issues as they arise.
  • Effective communication, collaboration and change management skills.

  • Preferred Qualifications:
  • Three (3) years of post-masters experience as a therapist.
  • Two (2) years of experience as a charge nurse, lead, or supervisor in a clinical environment managing the day-to-day work flow and performance of others, identifying and meeting customer requirements, and working effectively with medical staff.
  • Knowledge of regulatory requirements, managed care, health care delivery systems and nursing practice.
  • Financial management skills.
  • Primary Location: Washington,Bremerton,Bremerton BHS Downtown 555 Pacific Ave. Ste. 202 Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Team Leader/Supervisor Job Category: Administration, Clerical and Support Services Department: Bremerton Mental Health and Wellness Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Administration, Clerical & Support Services Careers

    Administration, Clerical & Support Services Careers

    From greeting callers and visitors and answering questions to coordinating schedules and arranging meetings, our administrative, clerical, and support teams consistently demonstrate extraordinary knowledge, skills, and abilities. They provide superior and culturally sensitive service to each other, our members, purchasers, contracted providers, and vendors.

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