Driving Care Initiatives
From designing and leading complex programs to analyzing and translating business capabilities into powerful solutions, your expertise helps shape the future of health care.
Business Process Consultant, LeadLocation: Burbank, CA Additional Locations:
1800 Harrison 1800 Harrison, 1800 Harrison, Oakland,California, 94612
California Service Center - Rio S.D. 8954 Rio San, 8954 Rio San Diego Dr., San Diego,California, 92108 Job Number: 880514 Date posted: 06/05/2020
The Service and Performance Improvement (S&PI)
Department is a diverse group of Business Process Consultants, Program/Project Leaders,
and Analysts focused on enhancing our relationship with consumers during each
interaction. As part of the Service and Performance Improvement (S&PI)
Department this role will be responsible for the management and deployment of
digital improvement initiatives supporting the creation of an effortless health
plan experience. In this position you will apply your skills to help S&PI
drive improvements and innovations to various experiences, including (but not
limited to): Enrolling in a new plan, Understanding and using benefits,
Receiving and paying a bill, Resolving member issues and Managing an
As part of the Service & Performance Improvement team this individual will be responsible for supporting digital (web and mobile) member experience projects.
Act as lead Business Program Manager partnering with IT and Digital Product Management in the implementation of more than 20 'feature sets' requiring the coordination of multiple systems operating on both agile and waterfall methodologies.
Experience in leading multi-system IT/digital projects
Demonstrated ability for coordinating post development activities through Go-Live: UAT/Testing, Deployment Schedule, Deployment Tracking.
Program/project management and Process Improvement experience in a cross-functional environment.
Health plan / insurance experience preferred.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
About Consulting Services & Project/program Management (non-it) Careers
Consulting Services & Project/program Management (non-it) Careers
These careers consist of Program and Project Managers, Business Consultants, Business Analysts, and Data Analysts who all work together to effect positive organizational change from the inside out.
Join our talented team and make a difference through performing business analysis, developing business cases, providing client support during system development and implementation, managing projects, or by leading complex programs with multiple work streams.
See What People are Saying About Working at KP
January 11, 2020
- Positive Outlook
- Approves of CEO
I have been working at Kaiser Permanente full-time for more than a year
Interesting and challenging projects, excellent benefits, awesome co-workers, and ability to work from homeFull Review
Come introduce yourself to a member of the Kaiser Permanente team at an upcoming career or professional event. We look forward to meeting you in person.
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