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Creative Services Project Manager II

Location Burbank, California Job Number 996270 Date posted 09/09/2021
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The Creative Services Project Manager II at Kaiser Permanente (KP) supports the Consulting Services team in ensuring that project results fulfill client objectives, reflect KP brand standards, meet all required criteria for accuracy & compliance, and are completed in a timely, cost-effective manner.                                    

The Project Manager manages communications projects for multiple marketing and member retention programs for program-wide, regional, &/or service area clients. This position supports the Communications Consultants in problem-solving, decision-making, and client contact. This position also collaborates with Brand Management, Creative Services, Operations & Production, and other Consulting Services staff to promote and support Shared Services Marketing Communications goals.            

Our department culture is very collaborative, supportive, and serious about delivering high-quality content that makes a difference for our members/prospects. The department contributes to the overall business strategy at KP, since we create all the content that helps drive acquisition of new members and retains current members.                                                            

This role is currently remote; the future work model is to be decided. Proximity to the Burbank, CA office is preferred, but those residing in other parts of California will be considered.

Essential Functions:

• Provides creative direction & tracks progress against objectives to ensure that proj solutions are appropriate for the targeted audience, meet proj specific criteria, reflect brand standards & are consistent w/strategic marketing & member retention goals.

• Develops communications proj plans of a strategic or complex nature, which identify key issues, problems, approaches, performance metrics & resources required, & designs processes to address these problems.

• Establishes effective professional business relationships w/clients either alone or in cooperation w/a Consultant.

• Instructs & educates clients on all aspects of proj. Accountable for the development of proj documentation for executives & other key clients to facilitate sharing of proj outcomes & best practices.

• Assists Consultants in developing Marketing Communications plans that support strategic marketing efforts. In support of the Consultant, may meet w/clients to analyze short & long-term business requirements.

• Assists in the development of training & mentoring new Proj Mrgs & Proj Coordinators.

• Cultivates & reinforces appropriate group values, norms, & behaviors. Provides guidance to team on performance & productivity issues.

• Establishes team membership & negotiates time commitments & resource allocation.

• Designs research plans for data gathering & analysis, & leads the assessment of the collected data & development of action plans.

• Plans & facilitates meetings, making formal presentations to various audiences that establish the procedures regarding the implementation of proj outcome.

• Provides leadership to communication proj teams in support of high-impact, multifaceted marketing & member retention programs.

• Projs are typically divisional, regional & (in some cases) multiregional in scope; they are also strategic & complex, requiring in-depth evaluation of key issues.

• Proj outcomes must serve to effectively differentiate KP's market position to a broad array of targeted member, prospective member &/or purchaser audiences.

• Proj results must meet strategic objectives as well as demonstrate appropriate & consistent application of Kaiser Permanente brand identity standards.

• Drawing on extensive experience & skills, may lead multidisciplinary, interdepartmental teams on high visibility, complex member, marketing & new media projs designed to increase recognition of Kaiser Permanente as a leader in quality health care.

• Plays a pivotal role in identifying key issues, formulating proj direction, facilitating problem-solving & bringing projs to closure.

• Recommends solutions, communicates progress & evaluates results to ensure that proj outcomes are appropriate for the targeted divisional or regional audience, meet proj-specific criteria, reflect brand standards for design/voice/style & are consistent w/strategic marketing & member retention goals.

• This job description is not all encompassing.

Basic Qualifications:
- Minimum five (5) years of experience in writing and editing, leading marketing communications projects for diverse market segments, audiences and industries (consumer and business-to-business), and developing and implementing strategic and tactical communications plans.
- Bachelor's degree in communications, marketing, advertising or design or other related field, OR four (4) years of experience in a directly related field.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- N/A
Additional Requirements:
- Must be able to work in a Labor/Management Partnership environment.
- Creative and independent problem-solving skills.
- Demonstrated ability to conduct and interpret quantitative and qualitative analyses.
- Thorough familiarity with computer-based publications design and reproduction processes.
- Superior verbal, written and interpersonal skills.
- Portfolio of work samples must demonstrate mastery of complex, high-impact projects.
- Demonstrated ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives.
- Effective leadership, communications project management, and consulting skills.
- Demonstrated ability to analyze key project issues and recommend appropriate communications solutions.
- Demonstrated success in leading strategic project teams with multiple stakeholders.
- Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:
- Communications project management experience in health care preferred.
- Master's degree in above subjects is preferred.

Primary Location: California,Burbank,Marketing, Sales, Service and Admin Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:30 AM Working Hours End: 05:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Individual Contributor Department: MSSA Admin Offices - Creative and Production Srvcs. - 0308 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.