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Labor Union Liaison - Membership Growth

Location Burbank, California Job Number 987225 Date posted 09/02/2021
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* Position can be located in Burbank, Oakland, Walnut Creek, Folsom, San Jose or Fresno *

Responsible for collaborating in the development and implementation of strategies which enhance Kaiser Permanentes market position and increase Kaiser Permanente membership amongst union-represented employee populations. Serves as a Liaison between labor unions and Kaiser Permanente.  Evaluates and shares feedback and general needs related to health care coverage for their represented populations. Collaborates with Sales and Account Management leadership, Office of Labor Management Partnership, Partnership unions, individual Account Managers and cross-functional Kaiser Permanente teams to develop and execute account management strategies and tactics from a labor perspective to achieve business line goals.

Essential Responsibilities:

  • Works with account team in prioritizing and targeting accounts and developing specific account plans as they apply to union representation in those accounts.

  • Understands the needs and interests of unions at a regional and local level and facilitates communication between unions and Sales & Account Management.

  • Provides guidance to account teams on sales and communication skills to union leaders and represented populations.

  • Stays current on labor environment, industry and competitor trends, and applies knowledge of marketplace to account planning processes.

  • Coordinates with Sales & Account Management to maintain positive relationships with key decision makers and stakeholders in the labor community.

  • Collaborates with other business lines to develop effective strategies that increase membership, and to communicate these best practices.

  • Represents the view of our union influencers/customers on committees and work groups, makes presentations to internal audiences about labor trends, and represents KP externally, including working with labor, community groups or industry organizations.

  • Acts as project lead in the coordination of solution development and the implementation of the final product/service.  Provides on-going project management and status reporting at all levels.

  • Ensures that account data regarding union representation is current, accurate and complete on internal computer systems.

  • Demonstrates expertise in functional area business processes and understands assigned and cross functional areas.

Basic Qualifications:



  • Minimum six (6) years of experience working directly with union leaders and members to provide consultation and/or influence.



  • Bachelors degree OR four (4) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.


License, Certification, Registration

  • N/A


Additional Requirements:

  • Understanding of union structures and decision-making process, public sector environment and other trends (economic, within the labor movement, etc.) that may impact policy and environment regarding labors position on health care and employee plans.

  • Strong computer, research and analytic skills, including experience creating public presentations using Microsoft Office programs, required.

  • Excellent verbal and written communication skills required.

  • Strong interpersonal, presentation, and persuasion skills required.

  • Expertise in handling difficult client issues related to health plan services, policies and procedures.

  • Effective project management skills.

  • Ability to work with cross-functional internal teams to move common goals and strategies forward.

  • Exercises considerable latitude in determining objectives and approaches to assignment.

  • Work is accomplished without considerable direction.


Preferred Qualifications:

  • Three (3) years of experience with employee health benefits to include collective bargaining, advocacy or implementation of employee benefits.

  • Three (3) years working for a union that represents public sector employees.

  • Knowledge of underwriting processes, healthcare products, and contracts.

Primary Location: California,Burbank,Marketing, Sales, Service and Admin Additional Locations:

1800 Harrison, 1800 Harrison St., Oakland,California, 94612
San Jose 50 Great Oaks, 50 Great Oaks Blvd., San Jose,California, 95119
Folsom Marketing Offices, 50 Iron Point Cir., Folsom,California, 95630
501 Lennon Lane, 501 Lennon Ln., Walnut Creek,California, 94598
Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01|NUE|Non Union Employee Job Level: Individual Contributor Department: Po/Ho Corp - Rgnl Clrng- CA Shared Srvcs - 0308 Travel: Yes, 25 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.