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Behavioral Health, Social Services & Spiritual Care

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Behavioral Health Operations Manager

Location: Columbia, MD Additional Locations:

Annapolis Medical Office 888 Bestgate Rd. Ste. 10, 888 Bestgate Rd. Ste. 102., Annapolis,Maryland, 21401
Woodlawn Medical Center 7141 Security Blvd., 7141 Security Blvd., Baltimore,Maryland, 21244
Job Number: 847337 Date posted: 11/27/2019
Under the direction of the Behavioral Health Service Line Operations Director, the Behavioral Health Operations Manager serves as the on-site leadership for Behavioral Health operations. Coordinates the daily delivery of quality patient care in the integrated Care Delivery System and delivers optimal member experience. Executes on the service delivery model in partnership with the Service Chief and Director. The Behavioral Health Operations Manager has direct oversight of Behavioral Health and Chemical Dependency Services along the care continuum and accountability for ensuring consistency of service delivery and treatment programs across the Mid-Atlantic Region.

Essential Responsibilities:
  • Plans, organizes and directs the work of the Behavioral Health department to ensure safe, high quality patient care. Manages the daily clinical operations, including staffing schedules, phone access to the health care team, and patient flow. Ensures departments provides timely access to an episode of care. Ensures that high quality, efficient, and medically appropriate treatment programs that are evidenced-based are delivered throughout the service area and region.  Provide clinical supervision of mid-level providers: psychotherapists, psychologists and advanced practice nurses other professional staff including nurses and mental health assistants.
  • Collaborates with the Chief of Behavioral Health to design, manage, and continually improve the operations of the department in accordance with strategic goals and targets and within appropriate clinical guidelines, including identifying and developing strong diagnostically responsive and preventive programming that addresses patient needs at the outpatient level of care.
  • Executes the service delivery plan for the department, set by the Chief and Director. Standardize workflows across the service area and reduce service area variation in accordance with regional expectations. Directs and leads customer service, service recovery, and MPS initiatives.
  • Works with Human Resources staff to recruit and hire staff; coordinates comprehensive orientation of new staff, and completes annual performance evaluations, competencies, etc. Collaborates with Health Plan leaders to establish performance goals and provides counseling, coaching, feedback, recognition, training and development to staff.
  • Assists with budget development and is responsible for payroll and non-payroll targets and variances. Creates action plans for areas not meeting target.
  • Supports, co-leads, and champions UBT work in and across the department. Responsible for process improvement, including but not limited to the following: efficiencies in the work flow (i.e. reducing waste, skills/role maximization, work flow revisions).
  • Responsible for facility and equipment within the clinical departments and associated building egress space. Reports and escalates work orders exceeding service level agreement.
  • Partners with regional and service area space planning committees and teams. Manages space in the clinical areas to ensure appropriate assignment and utilization.
  • Monitors and validates workflows in KPHC and other related electronic health record systems. Support documentation and upgrade initiatives, and address issues with direct reports and staff, as needed.
  • Serves as on-site leader to the health care team, as needed and serves as Behavioral Health expert for the region. Act as service area representative for Behavioral Health leadership team in the KP Mid-Atlantic.
  • Under the guidance of the BH Service Line Director, analyze data and prepare data driven written and oral updates to leadership or other stakeholders.
  • Maintains current knowledge of applicable federal and state regulations or laws and monitors changes to ensure organizational adaptation and compliance. Ensures department is compliant with all accreditation, licensing, and regulatory requirements.
  • Maintains proficiency and competency in clinical skills, techniques, etc. Provides direct patient care, as needed.
  • Basic Qualifications:
  • Minimum five (5) years of experience as a psychotherapist, three (3) of which must have been in a supervisory/management and/or practice management experience required.
  • Education
  • Master's degree in social work (MSW), master's degree in education (MEd), master's degree in psychology, Advanced Practice Nurse or PH D Psychologist, or PsyD required.
  • License, Certification, Registration
  • LPC, LCSW, LICSW, or Licensed Clinical Psychologist in MD, VA or DC required
  • Within one (1) year of hire, acquire licensures in all jurisdictions in which KPMAS operates (MD, DC, VA).
  • National Provider Identification (NPI) required

  • Additional Requirements:
  • A broad knowledge of the range of therapy techniques and therapy methods and modalities of care in the areas of mental health and chemical dependency required.
  • Clinical experience in individual, group, and family psychotherapy.
  • Management theory and experience in supervising and managing staff.
  • Productivity standards - help to formulate these in coordination with Behavioral Health Management Team. Interpret, recommend, observe, monitor, and alter these as needed.
  • Knowledge of cognitive behavioral techniques, brief therapy models, group work, crisis theory, chemical dependency treatment, and management experience required.
  • Demonstrated leadership and management skills are required.
  • Strong interpersonal skills are required.
  • Solid evidence of good oral and writing abilities are required.
  • Ability to facilitate the design and development of Behavioral Health programs is required.
  • Demonstrated problem solving acumen is required.
  • Strong organizational skills/ability to manage multiple priorities and competing demands are required.
  • Solid understanding of psychopathology is required.
  • Strong understanding of teamwork and the interdisciplinary team, both in-pt and out-pt, required.
  • Must be able to travel within the service area and region to multiple locations.

  • Preferred Qualifications:
  • A broad range of clinical experience preferred.
  • Experience in collaborating with Psychiatrists preferred.
  • Licensed as a clinical supervisor preferred.
  • Special Population experience required with Chemical Dependency experience preferred.
  • IOP experience preferred.
  • DBT, EMDR, Trauma experience preferred.
  • Primary Location: Maryland,Columbia,Columbia Gateway Medical Center 7070 Samuel Morse Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon-Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Behavioral / Mental Health Department: Behavioral Health Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Behavioral Health, Social Services & Spiritual Care Careers

    Behavioral Health, Social Services & Spiritual Care Careers

    Backed by a committed interdisciplinary team of health care professionals, you'll provide high-quality treatment for patients with behavioral health and/or bio-psychological concerns, including those in psychological crisis.

    With the strength of our network at your fingertips, you'll be sure your patients receive prompt, appropriate referrals across our organization with no barriers to the continuity of care. Opportunities and specialty settings range from substance abuse to social work and autism to eating disorders.


    • Alcohol and Substance Abuse Counselors
    • Case Managers
    • Clinical Psychologists
    • Clinical Social Workers
    • Health Educators
    • Marriage and Family Therapists
    • Medical Social Workers
    • Psychiatric Social Workers

    Specialty Settings:

    • Addiction Medicine/Chemical Dependency
    • Autism
    • Chronic Pain Management
    • Eating Disorders
    • Employee Assistance
    • Geriatrics
    • Help Line/Psychiatric Call Center
    • Home Health
    • Hospice
    • Medical Social Work
    • Neuropsychology
    • OB/GYN
    • Palliative Care
    • Pediatrics
    • Psychiatric Emergency Team (PET)
    • Psychiatry (Adult, Adolescent & Child)
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