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Risk Management Patient Safety Coordinator

Primary Location Denver, Colorado Job Number 1076638 Date posted 06/08/2022
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Job Summary:

Facilitate the application and development of the KPCO Clinical Risk Management Patient Safety Program with the department team led by the Clinical Risk Management Patient Safety Director. Serve as a subject matter expert for clinical risk management and patient safety. Act as a high functioning team member driving change toward creating a safer environment. Functions:Facilitate, Coordinate, Support, Assess, Advise, Train.

Essential Responsibilities:

  • Position knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and safety in everyday work. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly. Works effectively with key stakeholders, including KFHP and CPMG Executive Leadership, medical office leadership, regional directors, quality, infection prevention, workplace safety, patient care services, legal, revenue cycle, pharmacy, compliance, member services, and continuum of care.

  • Plans and organizes the development of effective methods for reporting of occurrences and near-misses by provider and staff through various sources.

  • Review electronic reports concerning incidents, near-misses, hazardous conditions, and potential adverse events. Investigate reports that led or could lead to patient harm. Identify systems failures and refer system patterns to clinical and operational leaders. Participate in the development and implementation of routine reports from Safety Connect for operational leaders. Conduct clinical case reviews in the medical record and identify deviations from generally accepted performance standards.

  • Responsible for coordinating an effective clinical risk management and patient safety program based on a culture of learning that advances patient safety through system thinking and system design. Maintain risk management and patient safety processes that ensure organizational learning, prevent harm, and create a safer environment. Incorporate safety science and just culture principles in all aspects of work. Apply models of problem-solving using teamwork and communication. Support organizational learning by sharing data, communicating event learnings, and spreading effective safety practices.

  • Conducts thorough and timely investigations. Collaborates to implement early resolution with members and/or their representatives as indicated. Serves as a departmental resource for these processes.

  • Actively participate on the Facility Safety Committees, including analyzing data, improving reporting, supporting safety culture, and implementing patient safety improvements. Ensure front-line involvement in the development and implementation of system redesign strategies. Provide education on high reliability and safety culture, including the use of programs such as TeamSTEPPS, Just Culture, and simulation training. Participate in safety rounds. Support team recognition of reporting safety events and safety interventions during rounding.

  • Proactively analyze aggregated risk management data and identify trends. Advise on the best approach to manage new or emerging risk and patient safety trends. Track action plans and effectiveness of risk reduction strategies and patient safety improvements in collaboration with clinical and operational leaders. Support clinical and operational workgroups, as directed. Prepare and present reports to leadership and committees.

  • Support patient safety programs such as medication safety, perinatal safety, surgical safety, Infection Prevention, and workplace safety. Ensure sharing of information among programs and regional and medical offices committees.

  • Coordinates the implementation of rapid response mechanisms and situation management procedures for onsite patient and/or member issues.

  • Develops structures to keep the organization in compliance with accreditation standards, federal and state laws and regulations, and KP internal requirements related to risk management. Communicates findings and risk prevention strategies to regional providers and staff. Assists other KPCO departments in complying with accreditation and regulatory risk management standards, i.e. policies and procedures. 

  • Collaborate on development of organization-wide orientation and training materials. Make presentations on clinical risk management and patient safety such as patient safety science, safety culture, risk management reporting, and event management.

  • Provide advice on clinical risk management inquiries, e.g., regulatory adverse event reporting, policies involving safety practices, mandatory reporting requirements, and informed consent. Coordinate with Legal, as appropriate.

  • Perform other duties as assigned.

Basic Qualifications:


  • Minimum two (2) years in a clinical risk management position with a focus on patient safety and risk management required.

  • Minimum five (5) years working in a healthcare environment as a clinically licensed professional providing direct patient care required.


  • Bachelor's degree in business, health care management or directly related field required.

License, Certification, Registration

  • Professional in Healthcare Risk Management Certificate within 12 months of hire

  • Practical Nurse License (Colorado) OR Physician Assistant License (Colorado) OR Registered Nurse License (Colorado) OR Registered Dietitian (Colorado)


Additional Requirements:

  • Experience and/or demonstrated understanding of root cause analysis, FMEA analysis, improvement methodology, concepts, and implementation.

  • Working knowledge of Lean, The Joint Commission/AAAHC and CMS regulations.

  • Strong interpersonal skills, w/ good verbal & written communication skills required.

  • Skills in problem-solving & collaboration w/ other professions/disciplines required.


Preferred Qualifications:

  • Proven facilitative leadership, consistent systems thinking versus right answer thinking, strategic problem solver, experienced event investigation skills, including causal analysis and human factor engineering, able to adapt quickly and influence change, effective project management skills, excellent written and verbal communication skills, demonstrated data analytics preferred.

  • Experience working in an integrated healthcare delivery system, preferred.

  • Risk Management principles risk identification, assessment, prevention, monitoring, patient safety science, including just culture principles, high reliability concepts, performance improvement methods and tools, investigation techniques, accreditation and regulatory requirements pertaining to risk and patient safety, proactive risk assessment methods and tools, TeamSTEPPS, simulation, FDA recall process.

  • Membership and active participation in professional organization(s) preferred.

  • Master's degree in related field preferred.

Primary Location: Colorado,Denver,Regional Office - Colorado Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-CO-02|NUE|Non Union Employee Job Level: Individual Contributor Department: Colorado Regional Offices - Rgnl HR-Service Quality - 1608 Pay Range (Colorado Only): $48.46 - $56.97 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.