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Clinical / Service Delivery Tech Specialist IV

Primary Location Downey, California Job Number 1206910 Date posted 11/29/2023
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Job Summary:

Performs troubleshooting and repairs on moderately complex medical equipment and software, escalating when necessary. Performs inspections, functionality tests scheduled preventative maintenance, and recall of moderately complex medical equipment and software. Installs, updates, and modifies equipment, ensuring compliance with manufacturers specifications independently. Investigates and documents moderately complex incidents and accidents involving medical equipment or software. Coordinates the use of vendors to perform repairs and maintenance when necessary, independently. Ensures that preventative maintenance is adequately documented, and that the parts inventory for medical devices and software is maintained.

Essential Responsibilities:

  • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.

  • Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.

  • Ensures that documentation is adequately maintained by: documenting ones action taken (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system typically without review upon completion; documenting standards, procedures and protocols for all major processes and ensuring that all standards are upheld independently; and developing and maintaining adequate parts of medical devices and software independently.

  • Conducts ongoing preventative maintenance of medical equipment by: performing inspections and functionality tests of moderately complex medical devices (e.g., integrated, interoperable) and software independently; performing scheduled preventative maintenance of moderately complicated medical equipment and software (e.g., replacing parts) independently; responding to requests for maintenance that may require advanced judgment and discretion; and maintaining advanced awareness of the status of ongoing preventative maintenance activities, problems, and concerns.

Minimum Qualifications:

  • Associates degree or vocational certificate in Electronic Service, or related field AND Minimum five (5) years of experience in medical technology field service with medical devices and systems or a directly related field OR Minimum six (6) years of experience in technology field service, or a directly related field.

Preferred Qualifications:
  • Certificate of Vendor Training involving directly related systems.
  • Lean/Six Sigma or related certification.
Primary Location: California,Downey,Downey Service Center Scheduled Weekly Hours: 24 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 12:01 AM Working Hours End: 11:59 PM Job Schedule: Part-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee Job Level: Individual Contributor Specialty: Clinical / Service Delivery Department: Downey Service Center - Central Refill Center - 0801 Pay Range: $63060 - $81576 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted. Travel: No At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest