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Supervisor, Clinical Infusion/Oncology - Duluth

Location Duluth, Georgia Job Number 983938 Date posted 10/23/2021
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The Clinical Supervisor provides direct supervision of the Infusion Center/Oncology Clinics for RNs, LPNs and Oncology Coordinators working with the Nurse Manager for Oncology/Infusion and the Lead MD, to create a high-performance team providing integrated and coordinated care that places customers at the top of our practice while creating loyalty and retention to the organization. Collaborates with the Nurse Manager and the Lead MD in managing a health care team's financial performance, staffing and resource allocation within defined parameters that enhances the overall performance of the team, facility, and organization. The Supervisor provides staff coaching and development and assists in ensuring the delivery of high quality care and service that meets defined standards and consistent compliance with clinical guidelines and processes optimizing operational excellence. Provides direct nursing care for the team's members, demonstrating clinical competency by performing all team roles, providing advanced levels of nursing care and proactively monitoring and delivering preventive/early intervention and educational programs to meet panel needs.

Essential Responsibilities:

  • Assists in the facilitation and building of a self-directed team by demonstrating effective team management skills (negotiation, conflict resolution, mentoring, coaching, giving and receiving feedback).

  • Assists in the development and monitoring of team budgets and financial performance using quantitative information to manage and make decisions that enhance the team's, facility and organizational performance.

  • Expresses self clearly and communicates timely and accurate information both in one to one interactions and groups, allowing for flow of information. Plans, coordinates, and facilitates team meetings with the Nurse Manager and Lead MD.

  • Acts as the point of contact and resource for the staff.

  • Manages team conflict effectively, fostering collaboration and resolution.

  • Makes timely, ethical, and firm business and clinical decisions.

  • Evaluates team members, receiving team input and participation to provide timely and specific feedback and counseling, that improves performance and staff development, conforming with regional policy and procedures. Develops individual goals and action plans for achievement, against established performance standards. Coordinates performance review process with Nurse Manager and serves as the liaison for input to performance from those inside/outside the team.

  • Provides prevention, early intervention, health education, and direct patient care according to guidelines which may include phone, and facility encounters.

  • Documents patient history and interventions, using computerized and electronic systems and processes to optimize patient care delivery.

  • Ensures customer concerns are resolved by self and the team, integrating changes to meet customer needs.

  • Ensures customer concerns are resolved by self and the team, integrating changes to meet customer needs.

  • Demonstrates excellent clinical knowledge of Oncology and Infusion practice standards.

  • Demonstrates sound judgment and-incorporating continuous learning for self and the team that enhances delivery of care and maintains clinical competence.

  • Values diversity, fostering respect, appreciation, and inclusion of diversity within the team and in the delivery of culturally sensitive care.

  • Collaborates with clinical educators in identifying and meeting the educational requirements of the team, ensuring that annual competency and required system educational requirements are met.

  • Models and reinforces ethical behavior in self and others in accordance to the Principles of Responsibility; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments. Applicable federal, state and local laws, rules and regulations and applicable accreditation standard.

  • Manages advice function to meet regional performance standards for quality and timeliness.

  • Manages systems and processes that support patient flow and care provided by the practitioners.

  • Ensures that clinical nursing quality and competencies are maintained per standard.

  • Ensures that regulatory and compliance standards are met to include: DHR, QI, EHS, HIPAA, NCQA and HEDIS.

  • Basic Qualifications:


  • Minimum three (3) years of Charge Nurse/Supervisory experience in Inpatient or Ambulatory Care Oncology/Infusion.

  • Minimum three (3) years of recent nursing experience in Oncology/Med Surg and/or Infusion Experience.

  • Education

  • Associates Degree in Nursing or two (2) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

  • License, Certification, Registration

  • Current licensure as a Registered Professional Nurse in the State of Georgia (in good standing) or able to obtain prior to date of hire.

  • Current Basic Life Support (BLS) certification from the American Heart Association must be obtained prior to hire date.

  • Additional Requirements:

  • Must be able to demonstrate sound knowledge of Hematology/Oncology and Infusion practices, assess labs, History and Physical and demonstrate critical thinking skills, demonstrate leadership skills.

  • Complete a Customer Service Assessment.

  • Customer service aptitude demonstrating through Customer Service Assessment.

  • Chemotherapy/Biotherapy Certification.

  • Preferred Qualifications:

  • Bachelor's Degree in Nursing.
  • Primary Location: Georgia,Duluth,Gwinnett Medical Offices I Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-GA-01|NUE|Non Union Employee Job Level: Team Leader/Supervisor Specialty: Oncology / Radiation / Radiology / Imaging Department: Gwinn Comprehensive Med Center - Ambulatory Infusion Center - 2808 Travel: Yes, 25 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.