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Administrative Services Supervisor

Primary Location Fontana, California Job Number 1070820 Date posted 07/05/2022
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Please speak with Compensation before posting this position. Directs and supervises two or more distinct groups of non-exempt and/or entry level exempt employees engaged in administrative/processing/support activities in separate functional areas. Supervises the day-to-day activities in accordance with applicable regulations and cost containment efforts. Conducts analyses and produces management reports. Identifies, coordinates and implements projects/programs to improve the quality and cost-effectiveness of operations. Provides support and advice to management.

Essential Responsibilities:
  • Please speak with Compensation before posting this position.
  • Supervises daily operations and actively assists and provides direction to subordinates as required.
  • May perform, especially in staff or professional groups, ongoing operational tasks of organizational units.
  • Provides human resources support including managing the hiring, salary determination and competency assessment processes.
  • Coordinates multiple projects, orchestrates meetings, develops timelines.
  • Ensures projects are completed on schedule following established procedures and schedules.
  • Promotes a team environment and provides work direction and guidance including coaching, professional development and training.
  • Resolves grievances. Assists manager with development of short and long-range departmental goals and objectives.
  • Administers budgets to meet the fiscal goals for capital, payroll and non-payroll expenses; performs financial and staffing analysis.
  • Produces management information reports.
  • Reviews department/unit/area performance to ensure quality and/or quantity goals are met to include business and financial aspects.
  • Develops operating and customer service procedures. Serves as a liaison between management, other departments, subordinates and/or members.
  • Resolves problems and complaints from client departments, other managers and/or members.
  • Ensures compliance with department/organization policies/procedures.
  • Conducts training sessions for professional development, systems training and train-the-trainer program.
  • Basic Qualifications:
    • Minimum three (3) years of experience supervising a multi-disciplinary staff of non-exempt and entry level exempt employees.
  • Bachelor's degree required, OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
  • License, Certification, Registration
  • N/A

  • Additional Requirements:
  • Experience and knowledge of procedures/policies/regulations in a specific functional area.
  • Proficient in a variety of software applications.
  • Ability to effectively coordinate multiple projects, use time management skills and independent judgment.
  • Ability to adapt to shifting priorities; team player, tactful and diplomatic.
  • Strong customer service and interpersonal skills required to communicate effectively with all levels of management internal/external.
  • Experience conducting training programs.
  • Experience with budget management.
  • Must be able to work in a Labor/Management Partnership environment.

  • Preferred Qualifications:
  • N/A
  • Primary Location: California,Fontana,Palm Court II Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:30 AM Working Hours End: 05:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee Job Level: Team Leader/Supervisor Department: Fontana Med Center - PBS-Insurance Department - 0806 Travel: Yes, 10 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.