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Manager, Quality and Safety Improvement

Primary Location Fontana, California Schedule Full-time Shift Day Salary $128500 - $166210 / year

Job Number 1383264 Date Posted 11/13/2025

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Job Summary:

Manages teams to support a broad range of administrative, facilitation, and technical support functions in the area of Quality and Safety Improvement to support Quality and Safety programs and initiatives. Manages the development, implementation, monitoring, and continuous improvement of Quality and Safety programs and initiatives. Supervises teams to develop and monitor performance indicators and metrics, collaborates with appropriate departments to synthesize data from multiple reporting systems and sources to identify and create plans to address the improvement of quality and safety and maintain the KP safety culture. Manages and empowers teams to develop and coordinate across workgroups to address priority issues. Acts as a resource for issues related to quality and safety by anticipating and escalating high-risk issues to appropriate entities. Coordinates across multiple teams to ensure organizations compliance with professional standards, laws and regulations, and internal requirements related to quality and safety.

Essential Responsibilities:

Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making.

Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives.

Manages data collection and analyses to support quality improvement efforts by: coordinating statistical analysis for quality improvement evaluations, special projects, and other work for multidisciplinary review; integrating multiple utilization data reporting systems to develop and maintain a variety of statistical reports in a format which enables care providers to see variations in practice patterns; presenting quality improvement metric reports to demonstrate improvements and effectiveness of quality improvement programs to department and program managers; and serving as a technical expert to direct reports, supervisor, and stakeholders by interpreting trends, potential errors, and other analyses, and advising on the application of results in problem resolution for data source analysis.

Manages quality improvement performance metrics development, collection, and utilization at the department level by: implementing best practices in the development of performance metrics, standards, and methods to establish improvement success; consulting with multiple stakeholders, often with competing/conflicting objectives, to ensure development of cohesive and reachable metrics are practical, meet multidisciplinary standards, and are approved at the department level; and ensuring the delivery of measurable results and alignment with strategic objectives by integrating metric utilization into workflows with sound methodology.

Manages the development of quality improvement initiatives by: leveraging the application of advanced methods and tools to develop stakeholders capabilities for process improvements; integrating the use of advanced data-driven improvement principles, tools, and problem-solving methods, including Lean/Six-Sigma concepts and techniques using quality improvement metrics; synthesizing key information and works to break down issues into logical parts for the creation of milestones, detailed workplans, and documentation practices in order to create a clear, logical, and realistic plan; and consulting with key stakeholders to implement quality improvement processes to have consistent design and application of improvement methodologies.

Serves as the subject matter expert for quality improvement processes and regulations for within assigned teams, departments, and facilities by: providing consultation on the interpretation and interaction of current policies and how they interact with the current climate and potential changes to regulations and legislation; facilitating projects to influence decisions on the enforcement, development of policies or procedures of regulations and auditing processes; fostering collaborative, results oriented partnerships to ensure credentialing regulations are followed and providing insight to the regulation climate; initiating the development of educational programs to raise awareness for current and changes in regulation requirement, internal concerns, and system/database usage; and empowering team members to anticipate issues and weighing practical and technical considerations in addressing issues and coordinating with the appropriate stakeholders to develop resolutions.

Develops stakeholder development and quality performance review processes by: implementing utilization and performance reviews processes by utilizing multidisciplinary criteria and guidelines and taking a systematic approach to quality improvement; identifying performance areas of improvement for program/department/facility, providing feedback and coaching as needed, and creating a development plan; presenting performance review reports at the program level to department managers; and designing the curriculum for training and educational programs related to process improvement for quality improvement programs.

Minimum Qualifications:

Bachelors degree in Business Administration, Health Care Administration, Nursing, Public Health, or related field AND minimum six (6) years of experience in heath care quality assurance/improvement or a directly related field OR Minimum nine (9) years of experience in heath care quality assurance/improvement or a directly related field.

Minimum two (2) years of experience in a leadership role with or without direct reports.

Minimum two (2) years of experience with databases and spreadsheets or continuous quality improvement (CQI) tools.

Minimum four (4) years of experience in clinical setting, health care administration, or a directly related field.

Professional in Patient Safety Certificate within 24 months of hire OR Professional Healthcare Quality Certificate within 24 months of hire OR Professional in Healthcare Risk Management Certificate within 24 months of hire

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Negotiation; Business Process Improvement; Compliance Management; Health Care Compliance; Health Care Policy; Applied Data Analysis; Health Care Data Analytics; Learning Measurement; Consulting; Delegation; Development Planning; Agile Methodologies; Process Mapping; Project Management; Risk Assessment; Health Care Quality Standards; Quality Improvement

Preferred Qualifications:

Health care clinical license (e.g., Registered Nurse (RN), Registered Pharmacist (RPh), Physical Therapist, Occupational Therapist, Speech Therapist, Social Worker) in state where care if provided.
Certified Professional in Healthcare Quality (CPHQ).

Primary Location: California,Fontana,Palm Court II - SCAL Regional Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee Job Level: Manager with Direct Reports Department: REGIONAL PALM COURT II - Virtual Medical Center Quality - 0806 Pay Range: $128500 - $166210 / year Kaiser Permanente is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills and geographic location along with a review of current employees in similar roles to ensure that pay equity is achieved and maintained across Kaiser Permanente. Travel: Yes, 15 % of the Time Flexible: Work location is on-site at a KP location, with the flexibility to work from home. Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

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Expected Employee Conduct >