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Kaiser Permanente Careers

Quality Assurance, UR & Case Management

Passion + Vision + Integrity = Excellence

Ensure consistency and the highest ethical standards across our entire organization. Our quality assurance team drives ongoing improvement by fostering an environment of support, providing technical and specialized consultative services, and inspiring ongoing excellence.

Manager Utilization Mgmt

Location: Fontana, CA Additional Locations:
Job Number: 808916 Date posted: 07/24/2019
Manages the day-to-day operations of the Utilization Management Program in the Service Area or a Medical Center. Ensures cost effective and quality patient care by appropriate utilization of resources. Provides direction to staff which may include Outside Utilization, Extended Care, Bed Placement, Discharge Planning, Transportation and others as assigned.

Essential Responsibilities:
  • Assists in developing and maintaining policies and procedures for the Service Area or Medical Center related to Utilization Management.
  • Collaborates with the multi-disciplinary teams to plan and coordinate care across the continuum.
  • Coordinates and manages members' care with non-KFH hospital facilities and providers. Identifies risk management and quality of care issues across the continuum.
  • Surfaces issues and any suggestions to the appropriate multi-disciplinary team members.
  • Manages transportation program to ensure appropriate utilization of resources which meet Health Plan guidelines and patient needs.
  • Assures compliance with Federal, State, TJC, NCQA, other regulatory agencies and internal standards and  requirements.
  • Provides direction to staff regarding utilization review, care coordination, discharge planning, and other services across the continuum of care.
  • Assists in conducting statistical studies in utilization trends, patterns, and outcomes.
  • Hires, trains coaches, disciplines professional and clerical support staff.
  • Basic Qualifications:
  • Minimum three (3) years of experience in utilization management and discharge planning in an acute care setting to also include supervisory or management experience.
  • Education
  • BSN or bachelor's degree in healthcare related field such as management, health services administration.
  • License, Certification, Registration
  • Current California RN license.

  • Additional Requirements:
  • Demonstrated knowledge of operations and healthcare management; TJC, Title XXII, Medicare, MediCal and other local, state and federal regulations.
  • Knowledge of managed care operations.
  • Demonstrated interpersonal, negotiation, and management skills.
  • Good oral and written communication skills.
  • Must be able to work in a Labor/Management Partnership environment.

  • Preferred Qualifications:
  • N/A.
  • Primary Location: California,Fontana,Fontana Medical Center (replacement) 9961 Sierra A Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: Variable Working Hours End: Variable Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: QA / UR / Case Management Department: Utilization Management Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About QA, Ur & Case Management Careers

    Careers In QA, Ur & Case Management

    As an organization, we are committed to delivering the same exemplary care no matter who you are, where you are, or what your needs. But how are those standards defined, measured, and assessed? That's where our quality assurance team comes in. Implementing the action plans and initiatives that will drive successful practices, you'll work across the organization to foster the necessary education, communication, and innovation that will enable us to operate as one KP — with our mission and goals in complete alignment.

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