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Administration, Clerical & Support

Provide Critical Support

Our company doesn't run without our administrative professionals. Come join a team where you will utilize your strengths and have the opportunity for personal growth, empowering you to realize your potential.

*Telephone Appointment Specialty Clerk

Location: Fulton, MD Job Number: 718444 Date posted: 07/13/2018
Description: To provide high quality customer service via the telephone to Kaiser Permanente members and to assist patients in obtaining Specialty care and Ancillary Services throughout Kaiser Permanente and Network affiliates.


Essential Responsibilities:
  • Verifies eligibility of both new and existing patients using the patient data when necessary, inputs data and obtains medical record numbers in accordance with pre-enrollment procedures.
  • Schedules appointments by utilizing the appropriate scheduling applications at the request of patients and providers, in accordance with established Regional or Service Area Specialty Department Guidelines for each department. Informs patients of appointment data and gives pre-appointment instructions as necessary. Supports continuity of care for the Specialty Providers and Ancillary Service Departments. Helps process schedule changes, cancellations and rescheduling of appointments as necessary.
  • Answers and screens telephone calls, takes messages, or forwards call as appropriate. Views internal and external referrals and network provider information, pharmacy, appointment history, benefit eligibility patient information, lab orders, x-ray orders/results to ensure timely receipt of films to specialists, provider schedules, provider notes for specific scheduling information as needed, and cancellation of appointments.
  • Maintains and updates the Regional or Service Area Specialty Department Scheduling Guidelines.
  • Takes requests for future appointments and documents in the appropriate application for follow-up.

  • Informs the supervisor of any patient requiring immediate attention.
  • Notifies appropriate personnel of malfunctioning equipment (printer's, computers, etc..)
  • Assists in training program for new employees.
  • Performs other related duties as assigned.


  • **Schedules and hourswill vary and be discussed at time of interviews.**

    Basic Qualifications:
    Experience
  • Minimum one (1) year of experience booking appointments in an electronic health record or similar appointment system.
  • Typing 25 WPM
    Education
  • High School Diploma or equivalent required.
    License, Certification, Registration
  • N/A


    Additional Requirements:
  • N/A


    Preferred Qualifications:
  • Typing 35 WPM.
  • Proficiency in the use of applicable computer software.
  • Effective interpersonal and communication skills.
  • Medical Terminology preferred.

    Primary Location: Maryland,Fulton,Maple Lawn Call Center 11860 W. Market Pl. Scheduled Weekly Hours: 20 Shift: Day Workdays: Mon - Fri Working Hours Start: 7am-10:30am Working Hours End: 3:30pm - 7pm Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: OPEIU - Local 2 Job Level: Individual Contributor Job Category: Administration, Clerical and Support Services Specialty: Support Services Department: Clincial Contact Center Travel: Yes, 5 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Administration, Clerical & Support Services Careers

    Administration, Clerical & Support Services Careers

    From greeting callers and visitors and answering questions to coordinating schedules and arranging meetings, our administrative, clerical, and support teams consistently demonstrate extraordinary knowledge, skills, and abilities. They provide superior and culturally sensitive service to each other, our members, purchasers, contracted providers, and vendors.

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