In addition to the responsibilities listed below, this entry level position is responsible for system configuration build, testing, validation, and ongoing production support of assigned applications directed by a senior team member and/or vendor. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is also responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications.Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release.
Essential Responsibilities:Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.Escalates identified issues , risks or problems to lead administrators according to processes.Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions.Provides first level support for own system by troubleshooting and resolving incidents to minimize system issues.Monitors stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by analyzing systems to identify issues and problems.Supports technical and project team members to help resolve application-specific issues.Assists in communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.Adheres to change management processes.Supports application-oriented administration and technical support for production and non-production environments.Assists with data extraction from various databases for report generation.Assists in the implementation of hardware and software changes into environments.Supports the maintenance, modification, and documentation of applications.Assists in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.Performs maintenance and refresh activities.
Minimum Qualifications: Minimum one (1) year experience working with EPIC or comparable health system softwareORMinimum one (1) year scripting or programming experience. Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Preferred Qualifications: One (1) year experience in EPIC administration and configuration. One (1) year experience in the administration and custom configuration of large of-the-shelf applications or software packages.
One (1) year experience as a licensed health care practitioner (e.g., nurse, pharmacist, respiratory therapist, etc.). Two (2) years system administration experience. One (1) year experience working in a large matrixed organization. Two (2) years experience writing documentation or standard operating procedures related to system administration.
EPIC certification OR completion of an accredited EPIC Proficiency training program.