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Health Care & Hospital Operations

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Clinical Operations Manager-South Baltimore Medical Office

Location: Halethorpe, MD Job Number: 694007 Date posted: 05/15/2018
Description: To coordinate the delivery of quality patient care to facilitate member satisfaction with the care experience.


Essential Responsibilities:
  • Manages clinical operations, including staffing schedules, phone access to the health care team, and patient flow.

  • Is responsible for all appropriate documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, and budget variance reports.

  • Ensures the appropriate level and mix of staff and effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services, within budgetary guidelines.

  • Works with Human Resources staff to recruit and hire staff; and coordinates comprehensive orientation of new staff.

  • Establishes performance goals and provides counseling, coaching, feedback, recognition, training and development to staff.

  • Manages quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards.

  • Collaborates with physician managers and providers to coordinate day-to-day patient care, ensure balanced provider panels within the health care team, and facilitate appointment access for members.



  • Evening, night and weekend requirements.

    Basic Qualifications:
    Experience
  • Minimum five (5) years of current clinical experience plus three (3) years of supervisory experience required.
    Education
  • BSN or Bachelor's degree required, OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • Current RN license and BLS certification required.


    Additional Requirements:
  • Demonstrated clinical and managerial competence appropriate to area(s) of responsibility; familiarity with all pertinent laws, regulations, and standards of nursing practice; demonstrated competence with financial management principles and standard software applications in a Windows environment required.
  • Excellent interpersonal and verbal/written communication skills are required.
  • Demonstrated devotion to detail and follow-up is required.
  • Demonstrated systems thinking with ability to approach work as part of an interconnected system in which change to one part of the organization produces change and impact within the whole structure is required.
  • Demonstrates creativity in identifying and implementing solutions to complex issues is required.
  • Demonstrates a strong self-initiative and self-motivation is required.


    Preferred Qualifications:
  • ACLS, and PALS required.





    Primary Location: Maryland,Halethorpe,South Baltimore Medical Office 1701 Twin Springs R Scheduled Weekly Hours: 40 Shift: Night Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 7:00 PM Working Hours End: 7:00 AM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Healthcare / Hospital Operations Department: Clinical Decision Unit Travel: Yes, 10 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Health Care & Hospital Operations Careers

    Health Care & Hospital Operations Careers

    Envision the future, inspire change, and deliver results. Put your talents to work not just at a powerful business, but at an organization dedicated to empowering the health and well-being of millions. As a valued member of the Kaiser Permanente team, your visionary and strategic contributions are especially vital to our success. Come drive change within the organization and across the future of health care.

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