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Interventional Radiology Scheduling Representative

Location: Halethorpe, MD Additional Locations:
Job Number: 753060 Date posted: 12/12/2018

Coordinates scheduling between members, Interventional Radiologist, external providers, Kaiser Permanente and/or non-Kaiser Permanente Contracted facilities and vendors according to established Interventional Radiology procedure scheduling protocols and policies.

Essential Responsibilities:

  • Schedules IR procedures utilizing established scheduling guidelines with consideration of factors such as historical procedure length, IR and CT rooms availability.

  • Reviews information associated with IR procedure to ensure procedure is scheduled correctly and takes immediate action if further intervention required.

  • Collaborates and partners proactively with IR physicians and referring providers to ensure that procedures are accurately scheduled in timely and effectively manner

  • Make scheduling decisions that maximizes efficiency and utilization.

  • Accurately enters data associated with procedure in timely manner in appropriate systems and other databases.

  • Initiates and maintains contact with member throughout the scheduling process; conveys information concerning date of procedure and related appointments; refers medical related questions to the appropriate healthcare team or provider

  • Verifies completeness and accuracy of procedure request form, including patient demographics, procedure description, venue request, and time request.

  • Prioritizes each procedure in accordance with established guidelines including severity of case, age of patient, and length of time on the waiting list.

  • Confirms that member's benefit plan covers intended procedure and that referral has been entered.

  • Collaborates with the Interventional Radiology team leads to ensure appropriate and accurate scheduling.

  • Prepares procedure confirmation letter.

  • Assures that durable medical equipment that will be needed by patient is available

  • Proactively identify issues and works with others to resolve them.

  • Assists in collection of data elements for Interventional Radiology Department reporting.

  • Performs other related duties as directed.

  • Basic Qualifications:


  • Minimum three (3) years scheduling experience with one (1) year in Interventional Radiology scheduling is required

  • Education

  • High School Diploma or General Education Development (GED) required.

  • License, Certification, Registration

  • N/A

  • Additional Requirements:

  • Customer service skills required

  • Medical terminology knowledge required

  • Proficiency in the use of applicable computer software

  • Ability to function in fast paced, standard office environment with constant interruptions and change.

  • Preferred Qualifications:

  • Surgery scheduling experience with an electronic system preferred

  • Associate's degree in a related healthcare field preferred.
  • Primary Location: Maryland,Halethorpe,South Baltimore Medical Office 1701 Twin Springs R Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: UFCW - Local 27 Job Level: Individual Contributor Job Category: Patient Care Services (Non RN) Department: Interventional Radiology Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

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    Clinical Support Careers

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