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Health Care & Hospital Operations

Excellence: It Starts Here

As a recognized leader in health care delivery, policy, and technology, we answer the needs of more than 11 million men, women, and children every day through the work we do. This mission begins with the passion, vision, and commitment of our leaders.

Manager, Health Plan Clinical Operations I-Peri Service

Location: Halethorpe, MD Additional Locations:
Job Number: 830595 Date posted: 09/27/2019
Description:

To coordinate the delivery of quality patient care to facilitate member satisfaction with the care experience.



Essential Responsibilities:

  • Manages clinical operations, including staffing schedules, phone access to the health care team, and patient flow.

  • Is responsible for all appropriate documentation and reporting requirements, such as QA reports, performance evaluations, time sheets, and budget variance reports.


  • Ensures the appropriate level and mix of staff and effective staff utilization to meet staffing and workload requirements and support the delivery of quality patient care and services, within budgetary guidelines.

  • Establishes performance goals and provides counseling, coaching, feedback, recognition, training and development to staff.

  • Manages quality improvement initiatives for areas of responsibility and ensures compliance with HEDIS indicators and other mandated standards.
  • Basic Qualifications:
    Experience
     
  • Minimum five (5) years of current clinical experience plus two (2) years of supervisory experience required.
    Education
  • Bachelor's degree required, OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • Current Registered Nurse license in Maryland (or compact state license) required.
  • Current American Heart Association BLS, ACLS and PALS required.

    Additional Requirements:
  • Demonstrated clinical and managerial competence appropriate to area(s) of responsibility; familiarity with all pertinent laws, regulations, and standards of nursing practice; demonstrated competence with financial management principles and standard software applications in a Windows environment required.

    Preferred Qualifications:
  • CNOR Preferred
  • Operating Room Experience
  • Primary Location: Maryland,Halethorpe,South Baltimore Medical Office 1701 Twin Springs R Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Healthcare / Hospital Operations Department: Ambulatory Surgery Center Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Health Care & Hospital Operations Careers

    Health Care & Hospital Operations Careers

    Envision the future, inspire change, and deliver results. Put your talents to work not just at a powerful business, but at an organization dedicated to empowering the health and well-being of millions. As a valued member of the Kaiser Permanente team, your visionary and strategic contributions are especially vital to our success. Come drive change within the organization and across the future of health care.

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    Feb 4, 2019

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