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Kaiser Permanente Careers

Administration, Clerical & Support

Provide Critical Support

Our company doesn't run without our administrative professionals. Come join a team where you will utilize your strengths and have the opportunity for personal growth, empowering you to realize your potential.

Communications Operator

Location: Harbor City, CA Additional Locations:
Job Number: 768592 Date posted: 03/12/2019
Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines.

Essential Functions:

- Provide exceptional customer service to both our internal & external customers

- Provide courteous & cooperative service on each & every encounter

- Must possess strong interpersonal skills & the ability to multi-task

- Receive & correctly route incoming calls

- Effectively & quickly handle various codes (blue, red, secure, etc), including Overhead Paging

- Provide patient information as appropriate & adhere to all HIPAA guidelines

- Report equipment malfunction as needed

- Orient new staff, or less experienced Operators

- Other duties as assigned

Pay Grade: 12

Basic Qualifications:

- Minimum of six (6) months experience providing front line customer service
- Busy phone experience preferred
- Working knowledge of PC's   

- High school or equivalent.
- Type 25 wpm. 
Typing must be current within one (1) year. Please contact Human Resources for testing.

 - You must take & pass the typing test prior to the end of the posting period or your bid will be bypassed
- Test must be current within one (1) year
- Bilingual (English/Spanish) preferred


- This is an on call position, days and hours may vary according to departmental need

Primary Location: California,Harbor City,South Bay Medical Center 25825 Vermont Ave. Scheduled Weekly Hours: 0 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: United Healthcare Workers - West Job Level: Entry Level Job Category: Administration, Clerical and Support Services Department: Telecommunicatons Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

About Administration, Clerical & Support Services Careers

Administration, Clerical & Support Services Careers

From greeting callers and visitors and answering questions to coordinating schedules and arranging meetings, our administrative, clerical, and support teams consistently demonstrate extraordinary knowledge, skills, and abilities. They provide superior and culturally sensitive service to each other, our members, purchasers, contracted providers, and vendors.

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