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Managing Director Support Services

Primary Location Harbor City, California Job Number 1116916 Date posted 10/10/2022
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Under the guidance of the AMCA/COO for Operations Support, directs and manages operational activities for departments in Operations Support which may include: environmental services, material management, plant operations, nutritional, linen, transportation, safety, security services, telecommunications and other support services.

Essential Responsibilities:

  • Provides expert consultation to the AMCA/COO of Operations Support in the development of operational support services which support business goals and objectives.

  • Collaborates with the AMCA/COO in the annual and long-term business planning process for the service area.

  • Directs subordinate Directors and Managers in efforts to ensure the cost-effective and efficient delivery of ancillary operational services which contribute to member satisfaction and retention.

  • Works on the implementation of policies and procedures that impact the quality and accessibility of services related to support services.

  • Identifies and recommends strategies and best practices to reduce costs and improve service delivery.

  • Assures short and long range financial goals are met by managing and controlling the budget for assigned departments.

  • Works to ensure that policies and procedures for obtaining goods and services are adhered to.

  • Ensures compliance with administrative, legal and regulatory requirements of governmental and accrediting agencies.

  • Develops, coaches and manages a staff dedicated to providing expertise and a high level of customer service.

  • Consistently supports compliance and the Principles of Responsibility (KP's code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.

  • In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives.

  • Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.

  • Basic Qualifications:


    • Minimum five (5) years of experience managing the delivery of ancillary services.


    • Bachelors degree in business administration, public administration or related field.

    License, Certification, Registration

    • N/A.


    Additional Requirements:

    • Demonstrated knowledge of federal and state laws and regulations especially those relating to environmental services, hazardous waste management and safety.

    • Demonstrated experience in project and budget management.

    • Effective communication, interpersonal and leadership skills.   

    • Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:

    • Seven (7) years of experience managing the delivery of ancillary services in a multi-faceted hospital/health care system preferred. 

    • Masters degree preferred.


    Primary Location: California,Harbor City,South Bay Medical Center Scheduled Weekly Hours: 40 Shift: Day Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee Job Level: Director/Senior Director Department: South Bay Med Center - Security - 0801 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.