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Kaiser Permanente Careers

Licensed Nurses & Physician Assistants

The Front Line of Patient Care

Our nurse professionals embody what it means to provide the best patient interactions possible. They also advance the art and science of nursing in a patient-centered, healing environment.

RN, Regional Advice

Location: Hillsboro, OR Additional Locations:
Job Number: 816326 Date posted: 08/16/2019
The Registered Nurse (RN) participates as a member of the health care team in delivering quality health care to patients, which supports Kaiser Permanente's mission, vision and values. The RN provides a variety of nursing services both by electronic mail and/or by phone utilizing the nursing process and leadership skills to address acute and chronic needs of Health Plan members and other patients of the Kaiser Permanente Health Care Program, as well as in professional interactions with employees of the Regional Call Center and the Northwest region. The RN works under the general direction of the designated supervisor and/or manager. The RN is responsible for integrating staff education, nursing competencies and professional (nursing) practice at the department level.

Essential Responsibilities:
  • Professional Competencies: Demonstrates personal commitment to service and to socially relevant practice. Demonstrates behaviors that illustrate commitment to KP Promise (quality you can trust, caring with a personal touch; convenient, easy and affordable). Adheres to Quality of Service Standards and Behavioral Guidelines. Adheres to Regional and Department expectations and standards.
  • Demonstrates ethical and legal behavior in all professional activities. Acts as an advocate for individuals, groups and communities. Demonstrates accountability for own ethical behavior and for delegated actions. Demonstrates responsible and accountable behavior concerning own work schedule. Understands and supports Kaiser Permanente policies, legal considerations and professional ethics. Adheres to Health Insurance Portability and Accountability Act (HIPPA) and confidentiality policies.
  • Utilizes a critical thinking approach to problem solve and make decisions. Applies analytical reasoning, reflection and rational problem- solving skills, using verifiable information, and clinical judgment, in order to choose among alternative solutions to clinical problems. Fosters and uses innovative thinking to create alternative solutions. Demonstrates the ability to analyze, synthesize and utilize data to provide optimal nursing care.
  • Understands and provides competent care to a diverse population. Uses knowledge of cultural differences to provide nursing care that is sensitive to and consistent with cultural values, beliefs, and customs.
  • Practices health care team building and leadership skills. Applies leadership skills to facilitate effective team functioning and operations of the department. Role models and facilitates change within the health care team to respond to health car and organizational needs. Directs, delegates and monitors quality of care delivered by the health care team and brings deviations to the attention of staff involved and Charge Nurse. Mentors new staff and assists with orientation and staff development needs. Collaborates with Charge Nurse and Manager in setting quality standards for nursing care and in the development of policies and procedures. Provides input to Charge Nurse and Manager about the job performance of other RNs and unlicensed personnel in the health care team. Demonstrates commitment to customer service.
  • Demonstrates technological literacy in using telecommunication and computerized information systems. Accesses, evaluates and uses data and information from a wide range of resources. Demonstrates effective use of computer-based information and practice management systems for decision support, provision of care, continuous quality  improvement and professional development. Provides input to development of information systems that impact the provision of patient care. Facilitates the members' use of health care technologies.
  • Participates in ongoing continuing education activities and shares knowledge with other health care team members. Demonstrates commitment to continuous learning that advances professional nursing practice. Demonstrates the ability to identify own learning needs. Actively works to address personal and professional growth needs. Serves as resource, mentor and role model for other members of the health care team.
  • Clinical Competencies: Provides evidence-based, clinically competent nursing care in a culturally sensitive manner. Plans, implements, manages, coordinates and evaluates a plan of care across the care continuum. Facilitates member wellness and function and identifies needs for health care interventions. Utilizes appropriate assessment tools, processes, clinical pathways and guidelines t o manage patient care. Integrates theory and research-based knowledge in the provision of direct and indirect nursing care. Articulates operational knowledge of procedures, equipment, and skilled nursing tasks as determined by law and the State Board of Nursing. Performs triage and telephone advice independently and within scope of the Oregon and/or Washington Nurse Practice Acts. Maintains a safe and therapeutic environment for staff, patients and family members. Participates in research-based projects. Documents the nursing care provided which demonstrates the application of the nursing process and complies with departmental and/or organizational standards.
  • Applies effective oral and written communication skills in interacting with patients, families and members of the health care team. This includes effective negotiation and conflict management skills. Communicates with other Health Care Professionals using the Situation-Background-Assessment-Recommendation (SBAR) process for clear, concise reports to improve outcomes for safe patient care, or transitions of care.
  • Organizational Competencies: Recognizes the impact of systems on health care delivery. Facilitates coordination of care across all settings with particular attention to transitional needs. Functions within interdisciplinary teams in a manner that promotes coordination, mutual respect and timely response to the patient's health care needs.
  • Acts as an advocate for individuals and groups with unmet health needs.
  • Applies the knowledge and tools of continuous improvement in clinical practice and the delivery of health care.
  • Basic Qualifications:
  • Minimum two (2) years of RN experience in acute care or ambulatory care/clinic/call center setting within the last five (5) years.
  • Education
  • Graduate of Accredited School of nursing.
  • License, Certification, Registration
  • Current Oregon AND Washington RN license required upon start date/transfer date.

  • Additional Requirements:
  • Demonstrates clinical nursing and leadership skills.
  • Able to type 35 words a minute.
  • Demonstrates effective interpersonal, communication and problem-solving skills.
  • Ability to use telecommunication and computerized information.
  • Demonstrates Ability to work within teams and within a dynamic work environment.
  • Customer focused.

  • Preferred Qualifications:
  • Previous experience with population care/case management, triage and advice.
  • Primary Location: Oregon,Hillsboro,Tanasbourne Regional Contact Center 3175 NE Alocle Scheduled Weekly Hours: 20 Shift: Night Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 10:00 PM Working Hours End: 6:30 AM Job Schedule: Part-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: OFNHP - RN Job Level: Individual Contributor Job Category: Nursing Licensed Specialty: Advice Nurse Department: Regional Adivce Nurses Travel: Yes, 5 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Nursing & Physician Assistant Careers

    Nursing Careers

    Through professional practice and leadership, nurses at Kaiser Permanente continually advance the art and science of nursing. But we recognize that what we do is more than clinical practice. We believe that every interaction — whether it is with a patient, a colleague, a physician, or anyone else — has the potential to be extraordinary. And we find that approaching our daily routine with this in mind gives each and every action new meaning and allows us to focus on the moment, empowering us to deliver expert care.

    No matter where you are in your nursing career, the size and scope of our organization means you have the resources, technology, tools, and support you need to make a lasting impact.

    Passion. Committment. Excellence. Discover Nursing At KP.

    Passion. Commitment. Excellence. Discover Nursing Management at KP.

    Physician Assistant Careers

    Physician assistants play a powerful and important role in delivering high-quality, informative care. Working directly with patients, their families, colleagues, and supervising physicians, they are vital in defining the overall care experience.

    Being a physician assistant at Kaiser Permanente is centered on promoting a healing environment — one that maintains a caring, comforting practice while honoring the unity of the whole patient: mind, body, and spirit.

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    Apr 17, 2019

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