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Kaiser Permanente Careers

Administration, Clerical & Support

Provide Critical Support

Our company doesn't run without our administrative professionals. Come join a team where you will utilize your strengths and have the opportunity for personal growth, empowering you to realize your potential.

Appointment/Registration Clerk

Location: Honolulu, HI Additional Locations:

Hawaii Kai Medical Offices 6700 Kalanianaole Hwy., 6700 Kalanianaole Hwy. Ste. 111, Honolulu,Hawaii, 96825
Hospital/Medical Offices 3288 Moanalua Rd., 3288 Moanalua Rd., Honolulu,Hawaii, 96819
Kahuku Medical Offices 56-700 Kamehameha Hwy., 56-700 Kamehameha Hwy., Kahuku,Hawaii, 96731
Kailua Medical Offices 201 Hamakua Dr., 201 Hamakua Dr., Kailua,Hawaii, 96734
Kapolei Medical Offices 599 Farrington Hwy., 599 Farrington Hwy., Kapolei,Hawaii, 96707
Koolau Medical Offices 45-602 Kamehameha Hwy., 45-602 Kamehameha Hwy., Kaneohe,Hawaii, 96744
Mapunapuna Medical Offices 2828 Pa'a St., 2828 Pa'a St., Honolulu,Hawaii, 96819
Nanaikeola Medical Offices 87-2116 Farrington Hwy., 87-2116 Farrington Hwy., Waianae,Hawaii, 96792
Waipio Medical Offices 94-1480 Moaniani St., 94-1480 Moaniani St., Waipahu,Hawaii, 96797
Job Number: 847076 Date posted: 02/11/2020
Description:
Under direct supervision, performs variety of clerical and patient attending duties; ensures optimum service and attention to patient/customers.

Essential Responsibilities:
  • Service patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner.
  • Operates current office equipment & other cash related equipment; assures all equipment in cashiering area are operating in an acceptable manner; assesses status of equipment malfunctions; resolves when appropriate; reports any unresolved problems appropriately and notifies lead or supervisor.
  • Serves as clerical resource and contact person to staff as appropriate; collaborates with team to ascertain and coordinate team and individual concerns and issues; collaborates and assists with team, leadership and other committees as appropriate to design, plan, coordinate, and implement process improvements; identifies and resolves issues around improvement as appropriate; recommends ideas and suggestions to improve operation of area.
  • Receives incoming and intra-office calls; ascertains need; directs to proper individual or location; takes messages; provides limited non-confidential information; maintains contact with other facilities and support departments. resolves basic problems; assists with difficult problems when necessary; refers to lead/supervisor after all appropriate alternatives are exhausted; notifies supervisor of process problems/issues that need attention; assists with patient complaints; collaborates with lead/supervisor to develop operational strategies.
  • Performs variety of duties pertaining to patient appointments; ascertains patient's need for routine appointments and schedules appointments according to need or under direction of medical staff; refers to medical staff as appropriate; completes appointment process; enters/updates pertinent patient appointment and registration data in computer; verifies patients' insurance eligibility; captures appropriate guarantor and coverage information as appropriate; provides accurate information to enable accurate collections of funds; notifies members of rescheduled or cancelled appointments; compiles data and information for special and routine reports, studies and statistics as requested.
  • Assures departmental and organizational quality of service standards are upheld; works with lead/supervisor in identifying potential and existing barriers to maintaining standards. Requests or requisitions material or supplies; ensures adequate inventory; assures all clerical equipment in area is operating in acceptable manner; reports malfunctions to appropriate party; follows appropriate procedure for repair within limits of authority; implements corrective measures, enhancements or modifications as instructed.
  • Basic Qualifications:
    Experience
  • One (1) year of customer service/sales, public relations or related experience.
  • Education
  • High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
  • License, Certification, Registration
  • N/A

  • Additional Requirements:
  • Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, detail-oriented, problem solving, adaptability, teamwork, conflict resolution, systems thinking, prioritization & multi-tasking.
  • Talking to co-workers, customers, outside vendors, and on the telephone.
  • Reading, writing, speaking and understanding English.
  • Training/giving and receiving instructions.
  • Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

  • Preferred Qualifications:
  • Appointment registration and scheduling experience. Demonstrated knowledge of healthcare and insurance benefits.
  • Post high school coursework - medical terminology.
  • Demonstrated knowledge of and skill in any one of word processing, spreadsheet, or database PC applications.
  • Primary Location: Hawaii,Honolulu,Honolulu Medical Offices 1010 Pensacola St. Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: HERE-Local 5 Job Level: Entry Level Job Category: Administration, Clerical and Support Services Specialty: Support Services Department: Appointment-Support Services Clinic Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Administration, Clerical & Support Services Careers

    Administration, Clerical & Support Services Careers

    From greeting callers and visitors and answering questions to coordinating schedules and arranging meetings, our administrative, clerical, and support teams consistently demonstrate extraordinary knowledge, skills, and abilities. They provide superior and culturally sensitive service to each other, our members, purchasers, contracted providers, and vendors.

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