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Material Customer Service Associate

Primary Location Honolulu, Hawaii Job Number 1027346 Date posted 04/18/2022
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Under indirect supervision, orders and replenishes items, materiel or services of non-technical, technical or specialized nature which are usually made, altered or customized to specific needs and specifications that detail, in technical terms, required physical, chemical or other properties. Assists in training inventory associate and other clerical staff.

Essential Functions:
- Advises customers to develop and maintain appropriate inventory minimum and maximum target levels; assists customer with materiel inventory needs which may include research
- Ensures that established replenishment cycle results in most accurate, timely, and efficient delivery of supplies to customers
- Develops and maintains effective physical organization of storerooms and storage areas that respects Program and regulatory agency standards
- Rotates dated items appropriately
- Advises customers to eliminate non-standard supply items from inventory
- Acts as liaison for customers for national product standards
- Demonstrates exceptional customer service with variety of internal and external customers
- Acts as effective resource and liaison for Materiel Services
- Provides reliable, useful product information to customers
- Identifies and devises action plans to enhance utilization of goods and services
- Functions effectively as adjunct medical office team member while advocating prudent application of national and divisional Materiel Services and financial control standards.
- Assists training for health care team members and Materiel Services staff members on Materiel Services practices
- Provides information to health care team members and Materiel Services staff members on Materiel Services practices
- Effectively manages and resolves emergency situations, such as stock outages and equipment failures
- Edits requisitions and confers with issuing department regarding requirements, specifications, quantity and quality of merchandise and delivery schedules; places orders by utilizing materiel computer system
- Carries out necessary follow-ups and expediting activities to insure proper delivery schedules
- Keeps management informed of problem areas and takes constructive corrective action
- Insures proper inventory levels are maintained
- Interprets inventory printouts; provides information, projections and recommendations for purchase standardization, quality, amounts or equivalency
- Performs other duties and accepts responsibility as assigned
Basic Qualifications:
- One (1) year experience in material services or purchasing.
- High School Diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
License, Certification, Registration
- N/A


Additional Requirements:
- Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, teamwork, conflict resolution, and problem solving.
- Demonstrated knowledge of and skill in word processing, spreadsheets, database, and inventory management information systems PC applications.
- Talking to co-workers, customers, outside vendors, and on the telephone.
- Reading, writing, speaking and understanding English.
- Training/giving and receiving instructions.
- Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.

Preferred Qualifications:
- Some experience or exposure to the healthcare industry, including basic knowledge of medical terminology and healthcare supplies.
- Associate's degree in business administration, hospital administration, or economics.
- Certification in material management (e.g., APICS or PMA).

Primary Location: Hawaii,Honolulu,Moanalua Ancillary Building Scheduled Weekly Hours: 1 Shift: Variable Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 06:30 AM Working Hours End: 03:00 PM Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: HL5|UNITE HERE|Local 5 Job Level: Entry Level Department: Moanalua Medical Center - Central Supply - 1201 Travel: No At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.