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Kaiser Permanente Careers

Insurance & Claims

Delivery You Can Count On

As a member of our Claims Connect team, you'll help process and deliver the claims information Kaiser Permanente's members, providers, regulators, and customers need, and expect, from a world-class health care organization.

Patient Financial Services Supervisor

Location: Honolulu, HI Job Number: 722243 Date posted: 08/09/2018
Description: Supervises assigned staff. Directs and coordinates business operations for Patient Financial Services. Participates in and collaborates on Region-wide activities relating to areas of responsibility.

Essential Functions:
  • Plans, coordinates, directs, and supervises activities of assigned patient financial servies area. Delegates, monitors, and evaluates activities of assigned staff to ensure accuracy and efficiency of business operations. Coordinates and facilitates monthly department meetings. Develops and implements business operations process changes. Implements work plans and efeciency improvement strategies. Promotes and supports processes, programs, and methods to enhance quality of service. Develops and monitors use of process improvement tools to ensure efficient, productive, quality work flow and environment. Develops procedures and documentation. Prepares and maintains statistical data on incoming work and identifies potential operational problems.
  • Analyzes history of delinquent accounts; determines whether account is collectible; prepares write-off accounts; attaches pertinent information to assist outside attorney; submits to manager for review; summarizes monthly write-off report. Communicates and corresponds with insurance carriers, intermediaries, members, in-service orientation to other departments/personnel; obtains complete and valid information. Processes problem claims and bills. Solves other billing problems.
  • Provides information for and coordinates special projects/activities within area.
  • Contacts debtor and arranges interviews and collection of debt. Receives telephone calls and correspondence pertaining to charges and services, researches complaints and inquiries, and responds to patients in timely manner.
  • Hires, trains, supervises, counsels, disciplines, and terminates assigned staff as appropriate.
  • Communicates goals, objectives, accountabilities, priorities, and authority parameters to assigned staff.

  • Basic Qualifications:
    Experience
  • Minimum three (3) years medical insurance claims processing and collections or related experience in the healthcare industry.
    Education
  • Bachelor's degree in business administration, related field, OR four (4) years of directly related experience.
    License, Certification, Registration
  • N/A.


    Additional Requirements:
  • Demonstrated ability to perform diversified clerical functions and basic accounting procedures.
  • Demonstrated knowledge of business operations and organizational practices and procedures.
  • Demonstrated familiarity with medical charts and fee schedules.
  • Knowledge of medical terminology, CPT-4 and ICD-9-CM coding.
  • Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
  • Demonstrated knowledge of and skill in adaptability, change management, conflict resolution, creativity, innovation, decision making, customer service, influence, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, team building, teamwork, and written communication.
  • Demonstrated knowledge of state, federal and community agencies, insurance carriers, and intermediaries.

    Preferred Qualifications:
  • Supervisory/lead or project management experience in a healthcare industry.
    Primary Location: Hawaii,Honolulu,Regional Admin Low Rise 711 Kapiolani Blvd. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Team Leader/Supervisor Job Category: Insurance / Claims Department: PFS Mgmt & Supprt Travel: Yes, 15 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Insurance & Claims Careers

    Careers in Insurance & Claims

    Our insurance and claims teams are committed to meeting customer and member expectations when it comes to the timely and accurate processing of claims, while remaining in compliance with federal, state, and local laws, as well as regulations and rules. Make an impact as you contribute to the implementation of contemporary technology in areas such as claims quality, claims operations, business analysis, processing, configuration, reporting, and more.

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