Receptionist II-Laboratory
Under direct supervision, performs variety of routine and semi-routine receptionist, office, clerical, or patient attending duties.
- Performs reception duties; receives incoming, outgoing and inter-office calls; ascertains needs of caller; obtains and records necessary information; triages calls or takes messages; gives limited non-confidential information as well as confidential laboratory results to medical staff; calls prioritized lab results to ordering person using Laboratory Information System.
- Assures confidentiality of all patient information.
- Receives, gathers, computes, records, and compiles information and data for routine or special reports, records, and statistics.
- Sorts and distributes laboratory reports; maintains files.
- Requests or requisitions materials and supplies to assure adequate inventory.
- Accesses data using CRT/keyboard computer terminals.
- Operates, maintains, and uses microfilm camera; organizes, sorts and verifies source documents for microfilming; retrieves and verifies microfilm data on readers/searcher.
- Operates, maintains, and uses variety of printers (e.g., high speed and laser printers); organizes, sorts and prints interim and final copies of patient results for distribution and charting.
- Operates and maintains burster in producing and preparing laboratory reports.
- Using Laboratory Information System, generates, processes, and distributes laboratory reports as scheduled; monitors Laboratory Information System for problems and notifies supervisor of such occurrences.
- Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups served.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Performs other duties and accepts responsibility as assigned.
- Non-Essential Functions:
- Directs patient to other areas to expedite service; assists with non-professional and non-technical patient care duties when required.
- Types correspondence, records, and forms; uses office machines such as typewriter, adding machine, duplicator and telephone.
- N/A
- High school diploma with coursework in science, biology, and typing; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
- N/A
- Knowledge of receptionist skills with ability to use telephone system.
- Knowledge of medical terminology.
- Type 35 wpm.
- Demonstrated knowledge of and skill in customer service, oral communication, and written communication.
- Talking to co-workers, customers, outside vendors, and on the telephone.
- Reading, writing, speaking, understanding English.
- Training/giving and receiving instructions.
- Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness.
- Six (6) months clerical experience in a laboratory setting.
- Demonstrated knowledge of and skill in word processing and mainframe PC applications; and PC navigation.
- Post high school coursework in communication and computer.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
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