Skip to Main Content

Kaiser Permanente Careers

Sales & Marketing

Communicating the Future of Care

Continually focused on advancement and improvement, our innovative sales and marketing professionals anticipate and respond to the ever-changing demands of our customers, members, regulators, and the marketplace.

Sales Associate II

Location: Honolulu, HI Additional Locations:
Job Number: 798115 Date posted: 05/24/2019

Accountable for supporting the Sales Executive/Brokers in achieving business targets in an assigned territory. Facilitate various sales processes for the sales team. Partner with Sales Executive throughout the sales cycle to achieve new sales targets. Review and process all incoming leads, manage the appointment setting process, and assist the Sales Manager/Sales Executive with pre/post sales support. Provide high quality customer experience to prospective customers/employers or other channel partners.

Essential Responsibilities:

  • Review, qualify and process all incoming business opportunities.

  • Organize incoming new business opportunity information.

  • Organize the RFP information for Sales Executive review and discussion.

  • Collaborate with Sales Executive regarding appropriate products and plan design.

  • Submit/Oversee quotation request to Underwriting.

  • Act as liaison between Sales Executive and Underwriting regarding any additional data needed from broker/client.

  • Follow up with broker for timely submission of additional information.

  • Analyze the group profile, demographics, etc. in order to calculate premium rates.

  • Calculate premium rates relating to the multiple factors used by the rating formula provided by actuaries or obtain rater calculations from Underwriting, if applicable.

  • Prepare Proposal Packet for Sales Executive delivery to broker/client.

  • Assist in identifying new group opportunities and helps the Sales Executive get the RFP in the door to quote.

  • Maintain all sales databases and sales reports within the team's territory.

  • Accurately update and maintain all prospects by group size, broker and renewal date.

  • Accurately maintain all broker profiles in assigned territory.

  • Accurately maintain and provide weekly updates to sales and account management of all sold groups and all prospects.

  • Assist Sales Executive and brokers/customers with pre/post sales support and account implementation.

  • Confirm sold plan design and rates with broker/customer in writing.

  • Send Employer Group Application and appropriate forms to broker/customer and review for completeness.

  • Coordinate employee meetings with broker/customer and Sales Executive or Account Manager.

  • Send enrollment materials to customer.

  • Coordinate with broker/customer to learn of enrollment results.

  • Facilitate effective group installation with appropriate internal stakeholders.

  • Conduct enrollment meetings on an as needed basis.

  • Assist new members in transitioning of care into KP.

  • Manage post group submission validation process.

  • Respond in a timely manner to all internal departments and outside customers to demonstrate value and build commitment to KP Sales Organization.

  • Close all loops of communication between internal departments and outside customers.

  • Keep all appropriate staff and customers updated on progress.

  • Demonstrate CSS skills with internal and external partners.

  • Develop relationships with brokers and their support staff.

  • Resolve issues that may jeopardize sales.

  • Identifies service failure trends or process improvement opportunities.

  • Demonstrate product, service and rating knowledge to effectively respond to broker/client issues.

  • Stay abreast of competitor products and rating practices.

  • Remain current on KP products and services.

  • Participate in external and industry related events.

  • If Small Business Unit:

  • Review and qualify all incoming group submissions.

  • Prepare and submit group documentation to Quality Assurance and set up customer contract.

  • Basic Qualifications:


  • Minimum two (2) years of experience telemarketing, customer service in an office setting, claims, or marketing.

  • Minimum one (1) year of experience in healthcare sales/service.

  • Education

  • Bachelor's degree in marketing, finance, business administration OR four (4) years of experience in telemarketing, customer service in an office setting, claims, or marketing.

  • License, Certification, Registration

  • N/A

  • Additional Requirements:

  • Demonstrated proficiency in customer service skills with the ability to articulate and respond to issues.

  • Demonstrated proficiency in computer skills including creating client presentations using Microsoft Office programs and use of client databases.

  • Demonstrated experience in effective verbal and written communication and analytical skills.

  • Proven ability to multi-task in a fast paced environment with a high degree of accuracy with high volume work.

  • Quick learner of key information.

  • Excellent rapport building skills.

  • Ability to take direction from multiple stakeholders.

  • Collaborative work style.

  • Valid Hawaii Producer's Accident and Health Insurance license (must meet education requirement(s) for Hawaii State licensure) (must obtain within 60 days of hire date).

  • If Occupational Health: No license requirements.

  • Preferred Qualifications:

  • One (1) year of experience in underwriting processes, healthcare products, and contracts.

  • One (1) year of experience with employee group benefits.

  • Previous specialized training in customer service skills and techniques.
  • Primary Location: Hawaii,Honolulu,Regional Admin Tower 711 Kapiolani Blvd. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon - Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Non-Union, Non-Exempt Job Level: Entry Level Job Category: Sales and Marketing Department: Grp Reltn-Sales Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Sales & Marketing

    Careers In Sales & Marketing

    Apply your sales, account management, marketing, and product development skills as a member of our high-performing team. Kaiser Permanente's unique stance as an insurance provider and care delivery organization provides the key differentiation that rests at the core of our offering. This, coupled with an unwavering commitment to health advocacy and total health, drives our marketing and sales strategies — and it's what will set your career apart from the rest.

    Glassdoor Logo

    See What People are Saying About Working at KP

    Mar 26, 2019

    "The best job I have ever had!"

    Glassdoor Ratings

    Current Employee - Senior Project Manager in Oakland, CA

    • Recommends
    • Positive Outlook
    • Approves of CEO

    I have been working at Kaiser Permanente full-time for more than a year


    Real focus on creating higher quality, more affordable healthcare. Talented coworkers and great mentors. Fabulous benefits.Full Review

    More Kaiser Permanente Ratings & Reviews (5,917)

    to Our

    Kaiser Permanente has been named one of the 2019 Best Places to Work. Check out what our employees like best about working at KP!

    glassdoor 2019 Best Places to Work - Employees' Choice

    Our Events

    Come introduce yourself to a member of the Kaiser Permanente team at an upcoming career or professional event. We look forward to meeting you in person.

    Recently Viewed Jobs

    You do not have any recently viewed jobs.

    Join Kaiser Permanente's Talent Network

    Please fill out the fields below and click "Join Now" to receive information about opportunities that relate to your selections.

    Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

    Interested in internships or early career opportunities? Click here to join our University Talent Network. Are you a Veteran? Click here to join our Military Talent Network.