Skip to Main Content

Kaiser Permanente Careers

Licensed Nurses & Physician Assistants

The Front Line of Patient Care

Our nurse professionals embody what it means to provide the best patient interactions possible. They also advance the art and science of nursing in a patient-centered, healing environment.

Clinical Supervisor RN ACC/CDU Southwood Days

Location: Jonesboro, GA Job Number: 722524 Date posted: 08/09/2018
Description: Provides direct supervision and coaching for Health plan staff working 12 hour shifts, covering 24 hours per day 7 days per week within the Acute care center (ACC) and the clinical decision unit (CDU) or facility, working with the ACC/CDU manager, the lead ACC physician, and MOA, to create high performance teams, providing integrated and coordinated care that delights our customers leading to loyalty and retention. Collaborates with the ACC/CDU Manager, the Lead ACC physician, and MOA in managing the health care team(s) financial performance, staffing and resource allocation within defined parameters that enhances the overall performance of the team, facility, and organization. Ensures the delivery of high quality care and service 24 hours per 7 days per week, which meets defined standards and consistent compliance with clinical guidelines and processes optimizing operational excellence.


Essential Responsibilities:
  • Assists in the facilitation and building of self-directed teams, by demonstrating effective team management skills (negotiation, conflict resolution, mentoring, coaching, giving and receiving feedback).
  • Assists in the development and monitoring of team/facility budgets and financial performance using quantitative information to manage and make decisions that enhance the teams, facility and organizational performance.
  • Expresses self clearly and communicates timely and accurate information both in one to one interactions and groups, allowing for flow of information. Plans, coordinates, and facilitates facility and/or team meetings with the Lead MD.
  • Participates in the interviewing and selection of team members that meet the clinical and behavioral parameters of a high performance team. Coordinates selection process and orientation and training of new health care team members.
  • Manages team conflict effectively, fostering collaboration and resolution.
  • Makes timely, ethical, and firm business and clinical decisions.
  • Evaluates team members, receiving team input and participation to provide timely and specific feedback and counseling, which improves performance and staff development, conforming with regional policy and procedures. Develops individual goals and action plans for achievement, against established performance standards. Coordinates performance review process with Lead MD and serves as the liaison for input to performance from those outside of the health care team.
  • Case management for patients which requires coordination with QRM, other providers, social workers, community and other alternative care interventions.
  • Documents patient history and interventions, using computerized and electronic systems and processes to optimize patient care delivery.
  • Ensures customer concerns are resolved by self and the team, integrating changes to meet customer needs.
  • Demonstrates excellent clinical knowledge and judgment, incorporating continuous learning for self and the team that enhances delivery of care and maintains clinical competence.
  • Values diversity, fostering respect, appreciation, and inclusion of diversity within the team and in the delivery of culturally sensitive care.
  • Collaborates with clinical educators in identifying and meeting the educational requirements of the team, ensuring incorporation.
  • Models and reinforces ethical behavior in self and others in accordance to the Principles of Responsibility; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments. Applicable federal, state and local laws, rules and regulations and applicable accreditation standard.
  • Manages systems and processes that support patient flow and care provided by the practitioners.
  • Ensures that clinical nursing quality and competencies are maintained per standard.
  • Ensures that regulatory and compliance standards are met to include: DHR, QI, EHS, HIPAA, NCQA and HEDIS.
  • In collaboration with Health Ed, Nutrition, coordinate appropriate services and their availability to the patient panel meeting their needs as driven by patient data.
  • Provide support and back-up Manager functions in the absence of the Manager.
  • Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures.
  • Your access to protected health information (PHI) will be limited to the minimum necessary required to effectively perform your job.
  • May perform other duties as assigned.
  • In addition to defined technical requirements, you will be accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Promise, and specific departmental/organizational initiatives. You also will be accountable to consistently demonstrate the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.


  • Basic Qualifications:
    Experience
  • Minimum three (3) years of supervisory experience.
  • Experience in managing patients and families with complex medical, psycho/social problems.
    Education
  • Associate's degree or higher in a related field.
    License, Certification, Registration
  • Current licensure as a Registered Professional Nurse in the State of Georgia or able to obtain prior to date of hire.
  • Current Basic Life Support (BLS) certification from the American Heart Association must be obtained prior to hire date.


    Additional Requirements:
  • Demonstrated strong clinical knowledge base and judgment.
  • Knowledge of adult learning theory and experience in teaching/education.
  • Ability to analyze, integrate, and use quantitative data information in making business decisions and problem solving.
  • Ability to establish and manage budgets and capitated agreements.
  • Complete a Customer Service Assessment.


    Preferred Qualifications:
  • Minimum three (3) years of supervisory experience, in an ambulatory setting preferred.
  • Demonstrated strong clinical knowledge base and judgment, in an ambulatory/ER care setting preferred.
  • Emergency Room and/ or Ambulatory Care nursing experience and/or supervision.
  • Customer service aptitude demonstrated through Customer Service Assessment.

  • Bachelor's degree (BSN).

    Primary Location: Georgia,Jonesboro,Southwood Medical Offices 2400 Mt. Zion Blvd. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 7:00 AM Working Hours End: 7:30 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Manager with Direct Reports Job Category: Nursing Licensed Department: Urgent Care-Outpatient Travel: Yes, 5 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Nursing & Physician Assistant Careers

    Nursing Careers

    Through professional practice and leadership, nurses at Kaiser Permanente continually advance the art and science of nursing. But we recognize that what we do is more than clinical practice. We believe that every interaction — whether it is with a patient, a colleague, a physician, or anyone else — has the potential to be extraordinary. And we find that approaching our daily routine with this in mind gives each and every action new meaning and allows us to focus on the moment, empowering us to deliver expert care.

    No matter where you are in your nursing career, the size and scope of our organization means you have the resources, technology, tools, and support you need to make a lasting impact.

    Passion. Committment. Excellence. Discover Nursing At KP.

    Passion. Committment. Excellence. Discover Nursing Management at KP.

    Physician Assistant Careers

    Physician assistants play a powerful and important role in delivering high-quality, informative care. Working directly with patients, their families, colleagues, and supervising physicians, they are vital in defining the overall care experience.

    Being a physician assistant at Kaiser Permanente is centered on promoting a healing environment — one that maintains a caring, comforting practice while honoring the unity of the whole patient: mind, body, and spirit.

    Glassdoor Logo

    See What People are Saying About Working at KP

    Feb 2, 2018

    "Registered Nurse"

    Glassdoor Ratings

    Former Employee - Retired Nurse in Portland, OR

    • Recommends
    • Positive Outlook
    • Positive opinion of CEO

    I worked at Kaiser Permanente full-time (More than 8 years)

    Pros

    Excellent benefits. Great calibre of employees, respectful workplace. Very forward thinking and fosters innovation.Full Review

    More Kaiser Permanente Ratings & Reviews (3,975)

    Thanks
    to Our
    Employees

    Kaiser Permanente has been named one of the 2018 Best Places to Work. Check out what our employees like best about working at KP!

    glassdoor 2018 Best Places to Work - Employees' Choice

    Our Events

    Come introduce yourself to a member of the Kaiser Permanente team at an upcoming career or professional event. We look forward to meeting you in person.

    Recently Viewed Jobs

    You do not have any recently viewed jobs.

    Join Kaiser Permanente's Talent Network

    Please fill out the fields below and click "Join Now" to receive information about opportunities that relate to your selections.

    Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

    • Nursing Licensed & Physician Assistants, Jonesboro, Georgia, United StatesRemove

    Interested in internships or early career opportunities? Click here to join our University Talent Network. Are you a Veteran? Click here to join our Military Talent Network.