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Optical Sales Associate

Primary Location Kīhei, Hawaii Job Number 1081908 Date posted 07/07/2022
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Local 5 - Grade 6

Under direct supervision, provides ophthalmic sales dispensing and related services to members and non-members of Kaiser Foundation Health Plan; serves as informational resource for patient's eyewear needs.

Essential Responsibilities:

  • Determines ophthalmic patient's occupational, lifestyle and cosmetic needs; advises and recommends lens style, color and material and frame shape, color and material; prices eyeglass order according to patient's Health Plan coverage.

  • Provides measurements i.e., pupillary distances, segment heights, lens base curves, frame size, etc. for spectacle fabrication by using PD ruler, pupilometer, and lens clock.

  • Applies principles of size, thickness and power in selecting proper eyewear.

  • Knows impact of different lens indexes and recommends appropriate alternatives.

  • Provides ophthalmic eyewear services by selling, fitting, ordering, dispensing, adjusting and repairing spectacles.

  • Measures and shapes lenses and adjusts frames utilizing ophthalmic equipment including lens edger, hand edger, lensometer, frame warmer and precision hand tools.

  • Inspects patient's eyewear using ANSI Z80.1 standards and tolerances; performs quality check functions; reviews patient's previous prescription; identifies questionable changes, and takes appropriate action.

  • Follows-through on emergency orders by calling order into Optical Lab and making certain of lens and frame availability.

  • Performs limited Contact Lens services and refers patients with problems to proper department.

  • Determines patient concerns; recommends actions to be taken; discusses solution/action with Optical Administration as needed; follows-through with resolution.

  • Attains KP Optical sales goals.

  • Maintains attractive frame and lens displays by arranging, cleaning and changing on regular basis; maintains clinic frame inventory status by ordering, pricing and placing stock on frame boards; keeps track of backorder products and takes action as necessary.

  • Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.

  • Performs other duties and accepts responsibility as assigned.

Basic Qualifications:
  • Six (6) months contact lens and optical dispensing experience.
  • One (1) year demonstrated sales experience.
  • Education
  • High school diploma; or equivalent combination of education (lesser) and experience may be considered in lieu of requirements.
  • License, Certification, Registration
  • N/A

  • Additional Requirements:
  • Demonstrated ability to perform quality check functions.
  • Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, and written communication.
  • Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
  • Talking to co-workers, customers, outside vendors, and on the telephone.
  • Reading, writing, speaking and understanding English.
  • Training/giving and receiving instructions.
  • Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

  • Preferred Qualifications:
  • Post high school coursework/training in Ophthalmic Optics.
  • American Board of Opticianry Certified (ABOC) by the American Board of Opticianry (ABO).
  • Demonstrated ability to manage and coordinate a multitude of issues effectively.
  • Demonstrated ability to educate patients and staff on ophthalmic dispensing principles (i.e., spectacle lens geometry and lifestyle dispensing).
  • Primary Location: Hawaii,Kihei,Kihei Medical Offices Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: HL5|UNITE HERE|Local 5 Job Level: Entry Level Department: Kihei Medical Offices - Optical Dispensing-Glasses - 1208 Travel: Yes, 50 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.