Optical Sales Associate
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Local 5 - Grade 6
Under direct supervision, provides ophthalmic sales dispensing and related services to members and non-members of Kaiser Foundation Health Plan; serves as informational resource for patient's eyewear needs.
- Determines ophthalmic patient's occupational, lifestyle and cosmetic needs; advises and recommends lens style, color and material and frame shape, color and material; prices eyeglass order according to patient's Health Plan coverage.
- Provides measurements i.e., pupillary distances, segment heights, lens base curves, frame size, etc. for spectacle fabrication by using PD ruler, pupilometer, and lens clock.
- Applies principles of size, thickness and power in selecting proper eyewear.
- Knows impact of different lens indexes and recommends appropriate alternatives.
- Provides ophthalmic eyewear services by selling, fitting, ordering, dispensing, adjusting and repairing spectacles.
- Measures and shapes lenses and adjusts frames utilizing ophthalmic equipment including lens edger, hand edger, lensometer, frame warmer and precision hand tools.
- Inspects patient's eyewear using ANSI Z80.1 standards and tolerances; performs quality check functions; reviews patient's previous prescription; identifies questionable changes, and takes appropriate action.
- Follows-through on emergency orders by calling order into Optical Lab and making certain of lens and frame availability.
- Performs limited Contact Lens services and refers patients with problems to proper department.
- Determines patient concerns; recommends actions to be taken; discusses solution/action with Optical Administration as needed; follows-through with resolution.
- Attains KP Optical sales goals.
- Maintains attractive frame and lens displays by arranging, cleaning and changing on regular basis; maintains clinic frame inventory status by ordering, pricing and placing stock on frame boards; keeps track of backorder products and takes action as necessary.
- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
- Performs other duties and accepts responsibility as assigned.