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Clinical Support

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The backbone of our care team, you will greatly impact the work of our clinicians and physicians as well as improve our patients' experiences.

Clinical Services Director-Urgent Care

Location: Lakewood, CO Additional Locations:
Job Number: 827408 Date posted: 09/11/2019
In partnership with operations leadership and CPMG, develops, implements and oversees clinical programs and strategies designed to assure cost effective, high quality delivery and member satisfaction. Provides leadership and direction to departments in areas of performance related to service delivery and utilization of resources for members. Responsible for superior management of day-to-day medical operations and enhancing performance for departments.

Essential Responsibilities:
  • This position, knows and complies with all Kaiser Permanente quality, safety, and emergency policies and procedures. Demonstrates quality and effectiveness in work habits and clinical practice in every interaction with patients, colleagues, providers, and leadership. Ensures patient safety in the preparation and provisioning of care related to but not limited to medications, procedures, infection prevention, fall prevention, including consistent use of two patient identifiers and procedural time outs. Reports safety hazards, accidents and incidents, and unsafe working conditions promptly.
  • Develops, implements and assures the ongoing effectiveness of programs and strategies to achieve department goals.
  • Leads workgroups in partnership with the operations leadership and CPMG.
  • Monitors organizational performance against established targets in clinical areas.
  • Integrates work plans and produces seamless transition of care for members.
  • Promotes nursing initiatives and collaboration across departments in multiple facilities.
  • Develops studies and assures dissemination of best practices where appropriate.
  • Oversees the care delivery through supervision of departments.
  • Identifies, develops, implements and evaluates clinical guidelines and education for care. Guides clinical departments in the development of quality guidelines and operationalizes measures of compliance with those guidelines.
  • Develops policies and procedures to ensure effective operations consistent with organizational objects for quality of care, service and cost effectiveness.
  • Administers annual operating budget and capital equipment budget for the department. Assists supervisors in the preparation of department budgets. Ensures pm/pm costs are continually improved. Prepares monthly reports and specialized reports with analysis to depict the financial position of the department. Develops plans to optimize revenue.
  • Coordinates, monitors and maintains health and safety standards for departments.
  • Manages the day to day supervisory, professional, technical and clerical activities of department; provides leadership and support to supervisors and health plan staff, including hiring and performance review of supervisors. Provides coaching in leadership, labor-management practices.
  • Consults and coordinates with medical office and department leaders on local issues and general operating practices.
  • Basic Qualifications:
  • Minimum five (5) years of leadership experience.
  • Education
  • Bachelor's degree in nursing, health care administration, business administration OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
  • License, Certification, Registration
  • N/A

  • Additional Requirements:
  • Exceptional interpersonal, verbal and written communication skills required to work with internal and external customers.
  • Strong skills in personal computer applications including word processing, spreadsheet and database applications.
  • This position does not touch members.

  • Preferred Qualifications:
  • Master's degree preferred.
  • Preferred licensed in the state of Colorado as a Registered Nurse, Nurse Practitioner, Physician Assistant or any other health care related license.


    - This is a regional position that will require travel across all CO UC locations.  Will supervise 100+ FTE's including clinical managers across multiple Urgent Care locations.  Urgent Care or Emergency Department experience preferred.  Experience with growing a new department ED or UC center strongly preferred.  Excellent clinical, management and interpersonal skills.


    Primary Location: Colorado,Lakewood,Lakewood Medical Offices 8383 W. Alameda Ave. Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Director/Senior Director Job Category: Patient Care Services (Non RN) Department: Urgent Care Travel: Yes, 75 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Clinical Support Careers

    Clinical Support Careers

    Supporting members and patients as vital members of our care delivery team, our patient care services professionals include our medical assistants, sterile processing technicians, surgical technicians, nursing assistants, and so much more.

    There is a deep breadth of clinical support career options that allow medical professionals to deliver quality health care to our patients. These roles are critical, instrumental, and unique, with a variety of career settings (inpatient, outpatient, home care) and departments. Opportunities to develop oneself, grow professionally, and transfer to new roles/locations make these roles especially rewarding.

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