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Behavioral Health, Social Services & Spiritual Care

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Behavioral Health Outpatient Clinic Clerk - On-Call

Location: Littleton, CO Job Number: 698164 Date posted: 05/16/2018
Description: Under minimal direct supervision, performs a variety of clerical and reception duties as well as scheduling appointments on a limited basis for members visiting the Behavioral Health facilities. Acts as first point of contact for Kaiser Permanente members/patients and makes their needs a primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs.


Essential Responsibilities:
  • Greets and requests ID card and necessary information to check-in member.
  • Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members/patients; responds quickly to meet member/patient needs and resolve problems. These procedures are done according to practice, routine and established guidelines. Benefit Liaison - partners with KP business office to help provide financial or co-pay information to patients based on their selected benefit plan for Behavioral Health and refer to other departments and assistance as necessary.
  • Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Completes a cash revenue deposit daily, itemizing all transactions via cash, check, and credit card charges and balance own deposit at end of day and deposited into facility safe. Prints out paperwork and notifies clinician that patient has arrived. Screens walk-in, crisis and nursing patients for safety concerns, medications, or other conditions that could affect decision as appropriate. Schedules appointments as directed. Ability to manage scenarios involving individuals in potentially life threatening crisis scenarios, patients under the influence of substance abuse, and potentially hostile/abusive patients.
  • Reviews the patient care chart history as necessary and responsible for communicating information between patients, providers and clinics per department protocols and guidelines (HIPAA, Break the Glass). Schedules interpreter for non-English speaking members or members that are hearing impaired. Must possess manual dexterity in using various systems simultaneously. Position requires working in high traffic area with constant interruptions. Requires consistent contact with members, patients, and staff. Responsible for release of mental health information (ROI). Maintenance of technical equipment necessary for the job, copy machine, fax machine, computers, kiosks, etc. Typing correspondence for clinicians, copying, filing, and listing groups and classes daily.
  • Consistently demonstrates the ability to prioritize and multitask as it relates to the member experience. Demonstrates critical thinking and problem solving during challenging patient interactions and situations. Restricted space, confined by computer and related equipment with limited movement. May be required to stand or sit for extended periods of time. Required to remain in assigned area and adhere to scheduled breaks and lunch. Workstations and cash handling areas monitored by video with panic button linked to security services. Some occupational lifting, up to 30 lbs. Highly effective verbal, written and interpersonal communication skills.
  • Other related duties as assigned.


  • Basic Qualifications:
    Experience
  • Minimum two (2) years of work experience involving public contact, clerical, reception and cashiering duties, preferably in a medical/mental health environment (i.e., community mental health centers, hospitals, etc.).
    Education
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • N/A


    Additional Requirements:
  • Extensive knowledge and use of the Health Connect system.
  • Must enjoy constant public contact and demonstrate strong communication techniques, customer service skills and problem solving skills.
  • Must demonstrate the ability to understand Kaiser Permanente customer needs.
  • Ability to prioritize and multi task.
  • Typing 35 wpm, and10-key proficiency.
  • Demonstrated skill with use of multi-sessions/windows and ability to read display terminals.
  • Working knowledge of data entry (Word, Excel).


    Preferred Qualifications:
  • N/A

    Primary Location: Colorado,Littleton,Ridgeline Mental Health Scheduled Weekly Hours: 1 Shift: Day Workdays: Mon-Fri Working Hours Start: Variable Working Hours End: Variable Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: SEIU - Local 105 Job Level: Individual Contributor Job Category: Behavioral / Mental Health Department: Behavioral Health Travel: Yes, 75 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Behavioral Health, Social Services & Spiritual Care Careers Careers

    Behavioral Health, Social Services & Spiritual Care Careers

    Backed by a committed interdisciplinary team of health care professionals, you'll provide high-quality treatment for patients with behavioral health and/or bio-psychological concerns, including those in psychological crisis.

    With the strength of our network at your fingertips, you'll be sure your patients receive prompt, appropriate referrals across our organization with no barriers to the continuity of care. Opportunities and specialty settings range from substance abuse to social work and autism to eating disorders.

    Opportunities:

    • Alcohol and Substance Abuse Counselors
    • Case Managers
    • Clinical Psychologists
    • Clinical Social Workers
    • Health Educators
    • Marriage and Family Therapists
    • Medical Social Workers
    • Psychiatric Social Workers

    Specialty Settings:

    • Addiction Medicine/Chemical Dependency
    • Autism
    • Chronic Pain Management
    • Eating Disorders
    • Employee Assistance
    • Geriatrics
    • Help Line/Psychiatric Call Center
    • Home Health
    • Hospice
    • Medical Social Work
    • Neuropsychology
    • OB/GYN
    • Palliative Care
    • Pediatrics
    • Psychiatric Emergency Team (PET)
    • Psychiatry (Adult, Adolescent & Child)
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