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Clinical Support

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Ambulatory Clinic Department Supervisor

Location: Los Angeles, CA Job Number: 700003 Date posted: 05/17/2018
Description: Entry level department supervisor to help support the daily management and operations of an ambulatory clinic by ensuring staff provide high quality, accessible, cost effective, and patient-focused care to members across the continuum which comply with local, state, and federal requirements. Responsible for implementing and maintaining clinical practice standards, budgets, and staff development. Will support the delivery of nursing/patient care services that adds value, is integrated with business plans, and meets or exceeds quality, costs, clinical, and utilization standards / performance measures.

Essential Responsibilities:
  • Coordinates day to day staffing and workflows.
  • Supervises daily operations and ensures staff provide the highest quality of care that is in compliance with the Nurse Practice Act, NCQA, TJC, and federal, state, and local requirements.
  • Handles customer service complaints and acts as patient advocate to resolve patient care issues.
  • Conducts appropriate audits of front and back office work activities.
  • Assists in the development of policies and procedures and monitors adherence.
  • Instructs staff on current and new work flows.
  • Implements and maintains patient care and quality service standards to meet members' and internal clients' expectations.
  • Recommends and evaluates processes to improve systems and patient care services across the continuum of care.
  • Determines the appropriate staff mix for clinic operations.
  • Assists in providing on going staff development.
  • Implements and monitors departmental policies and procedures which support the organization's goals and business objectives and ensures they are met.
  • Collaborates with physicians, department chief, and department manager in developing the appropriate level of patient care services and the day-to-day operations of the department.
  • Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.


  • This is a Repost of 695769.


    Basic Qualifications:
    Experience
  • Minimum one (1) year of experience in ambulatory care or other relevant healthcare experience required.
    OR
  • Minimum one (1) year in leadership capacity.
    Education
  • Associate's degreeOR two (2) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • N/A

    Additional Requirements:
  • Excellent customer service skills.
  • Ability to manage conflict.
  • Ability to instruct clearly.
  • Demonstrated interpersonal skills; knowledge of ambulatory care practices/operations/issues.
  • Knowledge of applicable regulatory requirements.
  • Ability to demonstrate proficiency with electronic health record as indicated within six months of hire.
  • Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:
  • Minimum one (1) year of supervisory experience.

    Notes:
  • As part of a one-year ADA Internship Program, this position is intended to provide supervisory experience in a clinical setting.
  • This individual will rotate through 3 departments over a 12-month span (4 months in each department).
  • Responsibilities include assisting Department Managers with the following operational needs: (1) streamline patient care services by assisting with organizational initiatives such as access, care experience, quality, and affordability; (2) ensure that staff provide high quality, accessible, cost effective and patient-focused services to members across the continuum of care which comply with local, state, and federal requirements; (3) implement and maintain clinical practice standards; (4) staff development; and/or (5) any initiative related to the enhancement of performance measures.

    Primary Location: California,Los Angeles,4841 Hollywood Blvd. 4841 Hollywood Blvd. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Team Leader/Supervisor Job Category: Patient Care Services (Non RN) Department: Medical Group Administration Travel: Yes, 15 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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    Clinical Support Careers

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    There is a deep breadth of clinical support career options that allow medical professionals to deliver quality health care to our patients. These roles are critical, instrumental, and unique, with a variety of career settings (inpatient, outpatient, home care) and departments. Opportunities to develop oneself, grow professionally, and transfer to new roles/locations make these roles especially rewarding.

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