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Communications Operator

Location Los Angeles, California Job Number 992679 Date posted 09/23/2021
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Description:
Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines.



Essential Functions:


- Provide exceptional customer service to both our internal & external customers

- Provide courteous & cooperative service on each & every encounter

- Must possess strong interpersonal skills & the ability to multi-task

- Receive & correctly route incoming calls

- Effectively & quickly handle various codes (blue, red, secure, etc), including Overhead Paging

- Provide patient information as appropriate & adhere to all HIPAA guidelines

- Report equipment malfunction as needed

- Orient new staff, or less experienced Operators

- Other duties as assigned




Pay Grade: 12



 



Basic Qualifications:



• Minimum of six (6) months experience providing front line customer service

• Busy phone experience preferred

• Working knowledge of PC's   


• High school or equivalent.

• Type 25 wpm

• You must take & pass the typing test prior to the end of the posting period or your bid will be bypassed

• Test must be current within one (1) year

• Bilingual (English/Spanish) preferred


 



Notes:



This is an on-call position, days and hours may vary. 




Primary Location: California,Los Angeles,West Los Angeles Medical Center Scheduled Weekly Hours: 1 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: 09:00 AM Working Hours End: 05:30 PM Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: B01|SEIU|Local 399 Job Level: Entry Level Department: West LA Medical Center - MedFac-Communications - 0801 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.