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Clinical Support

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The backbone of our care team, you will greatly impact the work of our clinicians and physicians as well as improve our patients' experiences.

Complete Care Assistant Department Admninstator (NON-RN)

Location: Los Angeles, CA Job Number: 680171 Date posted: 05/01/2018
Description: Assists an Ambulatory Care Department Manager by supervising assigned operations of a department providing ambulatory patient care services; ensuring that staff provide high quality, accessible, cost effective care and patient-focused services to members across the continuum which comply with local, state, and federal requirements; implementing and maintaining clinical practice standards, budgets, and staff development; delivering nursing/patient care services that add value, are integrated with business plans and meet or exceed cost, quality, clinical and utilization standards/performance measures.

Essential Functions:
  • Supervises daily operations and ensures staff provide the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, TJC, and federal, state and local requirements.
  • Implements and maintains patient care and quality service standards to meet members' and internal clients' expectations.
  • Acts as patient advocate resolving patient care issues.
  • Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
  • Assists in developing and monitoring budgets and resource allocations.
  • Monitors financial performance and identifies and recommends strategies to reduce costs and improve quality of care/service.
  • Determines the appropriate staff mix for department and develops processes to screen, interview, hire, train, and maintain the competency of all department staff.
  • Assists in providing on going staff development.
  • Implements and monitors departmental policies and procedures which support the organization's goals and business objectives and ensures they are met.
  • Collaborates with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.
  • Assists in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.

  • Basic Qualifications:
    Experience
  • Minimum two (2) years of experience in ambulatory care or other relevant healthcare experience requiredORminimum two (2) years in leadership capacity.
    Education
  • Bachelor's degree required OR four (4) years of experience in a directly related field.
  • High School Diploma or GED required.
    License, Certification, Registration
  • N/A

    Additional Requirements:
  • Demonstrated interpersonal skills; knowledge of ambulatory care practices/operations/issues.
  • Knowledge of applicable regulatory requirements.
  • Ability to demonstrate proficiency with electronic health record as indicated within six months of hire.
  • Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:
  • Minimum two (2) years of supervisory experience.
  • Strong Communication & Interpersonal skills.
  • Experience in Operational Management, Human Resources, Financial stewardship, Performance Improvement, and Performance Management.
  • Experience working in outpatient/ambulatory care setting with chronic disease case management.
    Primary Location: California,Los Angeles,4733 Sunset Annex 4733 W. Sunset Blvd. Scheduled Weekly Hours: 40 Shift: Variable Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Team Leader/Supervisor Job Category: Patient Care Services (Non RN) Department: Population Care Management Travel: Yes, 15 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Clinical Support Careers

    Clinical Support Careers

    Supporting members and patients as vital members of our care delivery team, our patient care services professionals include our medical assistants, sterile processing technicians, surgical technicians, nursing assistants, and so much more.

    There is a deep breadth of clinical support career options that allow medical professionals to deliver quality health care to our patients. These roles are critical, instrumental, and unique, with a variety of career settings (inpatient, outpatient, home care) and departments. Opportunities to develop oneself, grow professionally, and transfer to new roles/locations make these roles especially rewarding.

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    Communication is vital to what we do every day. We value those who enhance our team with essential bilingual skills — allowing us to provide quality, inclusive care to everyone in our communities.

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