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Administration, Clerical & Support

Provide Critical Support

Our company doesn't run without our administrative professionals. Come join a team where you will utilize your strengths and have the opportunity for personal growth, empowering you to realize your potential.

Population Management Support Coordinator UHW (Bilingual)

Location: Los Angeles, CA Additional Locations:
Job Number: 821583 Date posted: 03/26/2020

Identify, track and contact patients for the purpose of achieving out reach program goals and achievements associated with improving the quality of care.  Maintain records, statistics and data bases associated with local, regional program goals and regulatory requirements.  Under the direction of and in collaboration with other healthcare professionals assist patients in identifying and using resources that improve quality of care.

Essential Responsibilities:

  • Under direct supervision, track patient populations to obtain statistical information related to specific program goals associated with  health care management and assure that patient records are updated.

  • Obtain from patients health care information, record data, maintain care management data bases and generate reports relating to specific care management programs.

  • Using established measures and criteria to identify patients within specific care programs.

  • Under direct supervision and using established formats, develops letters, forms and other media required to educate and retrieve information from patients associated with specific care programs.

  • Notify enrolled members in care management and health care classes and track attendance.

  • Distribute educational materials.

  • Contact patients by phone and correspondence in following up patient compliance with medication use, physician visits and reinforcing self care management skills.

  • Support Physicians by generating annual screening, utilization, compliance and other reports associated with care management and program performance.

  • Under direct supervision uses data bases and reports to ensure patient conformity to specific care programs and regulatory compliance

  • Acts as a liaison between patient community and other Kaiser resources.

  • Makes recommendations for Patient referrals when necessitated by non-compliance to treatment regimens or otherwise necessitated to achieve program or regulatory compliance.

  • Perform other related duties as may be assigned.
  • Pay Grade: 15
    Basic Qualifications:
  • N/A
  • Education
  • High School Diploma or General Education Development (GED) required.
  • License, Certification, Registration
  • N/A

  • Additional Requirements:
  • Excellent Customer Service and verbal and writing skills, sufficient to author correspondence with minimal supervision.
  • Fluency in the typical office software applications such as Word, Excel, Access, Power Point at a level sufficient to build data tables and develop queries.
  • Must be able to work in a Labor/Management Partnership environment.
  • Bilingual (English/Spanish) Level I required

    Preferred Qualifications:
  • Minimum three (3) years of progressively responsible health care experience.
  • Bachelor's degree in Health Care (LVN or other similar course of study) preferred.



    This position will require virtual coverage for all active sites in southern california. Currently at Los Angeles, Downey, Fontana, San Diego, Orange County, Panorama City, and West Los Angeles. The position is a regional position that will require travel to he indicated sites as needed.

    Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.


    Primary Location: California,Los Angeles,West Los Angeles Medical Center 6041 Cadillac Ave. Scheduled Weekly Hours: 0 Shift: Day Workdays: Mon- Sat Working Hours Start: 7:30AM Working Hours End: 6:00PM Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: United Healthcare Workers - West Job Level: Individual Contributor Job Category: Administration, Clerical and Support Services Department: Regional Spine Center Travel: Yes, 25 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

    About Administration, Clerical & Support Services Careers

    Administration, Clerical & Support Services Careers

    From greeting callers and visitors and answering questions to coordinating schedules and arranging meetings, our administrative, clerical, and support teams consistently demonstrate extraordinary knowledge, skills, and abilities. They provide superior and culturally sensitive service to each other, our members, purchasers, contracted providers, and vendors.

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