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Kaiser Permanente Careers

Health Information Management

Expert Care is in the Details

Providing accurate coding, auditing, and reporting, our medical records team is a highly valued and integral part of our team. We use the most advanced EHR technologies, including EPIC and 3M 360 encompass computer-assisted coding, and foster a strong belief in promoting team members from within.

Member Experience Associate - Part Time, Manassas Medical Center

Location: Manassas, VA Job Number: 705913 Date posted: 07/13/2018
Description: To be responsible for the seamless, daily operations of the front office of the Health Information Management Department at our Medical Office Buildings by responding to basic, simple and quick health information and member experience inquires and requests and to provide a high quality member experience. Escalates more complex inquires and request to the appropriate departments.


Essential Responsibilities:
  • Health Information Management
  • Ensures that all protected health information is processed in accordance with regional, national, state and federal regulations.
  • Works closely with internal/external customers to meet their health information management needs as it relates to release of protective health information via paper and electronic media.
  • Has a solid knowledge/understanding of HIPPA privacy and security issues as it relates to release of information, and/or other regulations related to protective health information.
  • Reviews release requests for appropriateness and validate the authorization by photo identification.
  • Serves as inter and intra department resource for the other staff members, answering questions and providing instructions as necessary.
  • Monitors printers for incoming documentation and process paper work in a timely manner.
  • Collects loose filing/scan documents from clinical area twice daily, ensuring that a medical record number is placed on each document.
  • Opens departmental mail and sorts; forwards mail appropriately to document preparation station or other clinical units, as necessary.
  • Verifies patient identity and process same day Release of Information Request via KP HealthConnect EMR.
  • Requests patient charts by accessing the appropriate system.
  • Responds to inquiries from patients and staff members and instructs them in the appropriate methods for requesting records. Enters data into disclosure accounting system in accordance with HIPAA standards.
  • Corrects errors and incomplete information on forms as necessary when requested by a supervisor or physician.
  • Completes simple forms as set forth on the MEA Approved Forms list, maintained by the HIMS Department.
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  • Member Experience
  • Assists members in a professional manner that promotes a positive customer service experience.
  • Provides members with general information, and/or refer them to appropriate department as necessary.
  • Responds to member inquiries related to changes or corrections to the things like: name, date of birth, gender, other demographic information, and PCP assignment and center changes.
  • Initiates member issue to fix when one member has two different medical records.
  • Documents compliments in Macess.
  • Orders HIPAA Certifications.
  • Validates basic benefit information related to copay, co-insurance, deductibles and other KP plans.
  • Document member inquiries in CHATS.
  • Performs referral status look-up in Healthconnect.
  • Orders of new or replacement ID's.
  • Maintains knowledge and training (from KP Learn) on all information systems necessary to perform duties.
  • Assists patients with navigating KP systems including kiosks and way-finding.
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  • Performs other duties as directed.
  • Orients and train new staff.
  • Wears professional attire to include a KP-provided jacket.
  • Performs the duties of the Receptionist and Administrative Assistants as necessary.


  • Basic Qualifications:
    Experience
  • Minimum two (2) years of experience with protected health information required.
  • Minimunm one (1) year of customer service experience required.
    Education
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • N/A


    Additional Requirements:
  • Good interpersonal skills with the ability to communicate effectively with internal, and external customers required.
  • Proficiency in the use of applicable computer software, i.e., CHATS, KMATE, MACESS and HealthConnect required.
  • Ability to effectively abstract computer or paper-based data required.
  • Successful completion of standardized test in medical terminology with a proficiency rate of 84%.
  • Bending, lifting and manual dexterity required.
  • Employee may be required to lift up to 30lbs.


    Preferred Qualifications:
  • Ability to type a minimum of 25 words per minute.
  • One (1) year of health information management experience.
  • May perform additional duties as Member Experience Receptionist as needed.

  • Bilingual preferred.

    Primary Location: Virginia,Manassas,Manassas Medical Center 10701 Rosemary Dr. Scheduled Weekly Hours: 24 Shift: Day Workdays: Mon, Wed, Fri Working Hours Start: 8:45 AM Working Hours End: 5:15 PM Job Schedule: Part-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: OPEIU - Local 2 Job Level: Entry Level Job Category: Medical Records Department: Member Experience Travel: Yes, 75 % of the Time
    Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
  • About Health Information Management Careers

    Health Information Management Careers

    Our team of medical coding and audit professionals helps us promote successful practices that ensure quality care, regulatory compliance, and accurate reimbursement. Working as a team in a clinic, hospital, or business, or even a remote environment, you'll supply the data that benchmarks our success and serves as an efficient education and training mechanism for our providers and other stakeholders.

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